Our Client , located in Orpington, Kent are seeing to recruit an experienced Service Delivery Coordinator to join their busy team.
Hours Monday – Friday - 9am-5pm
Role Purpose
The Service Delivery Co-ordinator is responsible for supporting the successful delivery of commercial cleaning services across a portfolio of client contracts. Acting as a key link between clients, operational teams, and management, the role ensures service requests are managed efficiently, customer expectations are met, and operational and administrative processes run smoothly. The successful candidate will oversee service delivery administration, support Area Managers with client communications, assist with coordinating reactive works, and support continuous improvement initiatives to ensure the highest standards of customer satisfaction and operational excellence.
Key Responsibilities
Service Delivery Support
• Act as the primary point of contact support Area Managers with client enquiries, service requests, and issues.
• Log, monitor, and manage reactive and planned service requests from receipt through to completion.
• Liaise with Area Managers and Supervisors to track the progress of tickets raised and ensure successful completion.
• Escalate service delivery issues and risks to management where required.
Client Relationship Management
• Respond promptly and professionally to customer enquiries, complaints, and requests.
• Provide regular updates to Area Managers and clients regarding service delivery and job status.
Contract Administration
• Maintain accurate records of contracts, customer information, service requests, and correspondence.
• Raise and manage work orders through company systems.
• Support the administration of contract renewals, variations, and additional works.
• Ensure all contractual documentation is accurately maintained and readily accessible.
• Assist with invoicing support and the administration of chargeable works.
Reporting and Performance Monitoring
• Track open and completed works and ensure records remain up to date.
• Identify recurring issues and trends and escalate recommendations for improvement.
• Support mobilisation activities for new contracts where required.
General Administration
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Service Delivery Coordinator in Orpington employer: Better Staff Recruitment
As a Security Systems Engineer with our client in Locksbottom, Orpington, you will join a supportive team dedicated to maintaining safety in local schools. The company offers competitive salaries, paid overtime, ongoing training, and career development opportunities, all within a collaborative work culture that values communication and employee growth. With a focus on high-quality service and compliance, this role provides a meaningful opportunity to contribute to the community while advancing your professional skills.
