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- Tasks: Lead a dynamic reception team and ensure smooth daily operations in a medical practice.
- Company: A reputable medical practice in Bexleyheath with a supportive environment.
- Benefits: Competitive salary, professional development, and a friendly workplace culture.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Minimum two years as a Medical Receptionist and strong management abilities.
- Other info: Opportunity for career growth and to enhance your healthcare experience.
The predicted salary is between 36000 - 60000 £ per year.
Our client located in Bexleyheath is seeking a Medical Reception Manager with a minimum of two years experience as a Medical Receptionist.
Reports to: Senior Partners and Management Team
Hours: 37+ hours minimum 4 days
Duties:
- Responsible for the day-to-day management of the reception team ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Management Team as necessary.
- Responsible for the management of the staff rota for the reception.
- To offer general support to the practice team and project a positive, friendly, and professional image to patients and other visitors, either in person or via the telephone.
- To carry out receptionist duties when required/necessary to do so.
- To pro-actively work to diffuse complaints at an early stage at Reception. Work alongside management team in responding to complaints.
- To work with the Management Team to ensure that the Practice fulfils its CQC requirements and staff receive all necessary training.
- To manage the various appointments screens daily.
- Assist the Management team in updating all policies and procedures relating to Reception Team.
- Ensure adequate staffing levels across multiple areas in line with agreed policy liaising with Management Team if needed.
- Liaise closely with the Reception Supervisors and the Management team to ensure tasks associated with the reception teams are appropriately delegated to those with the skills, abilities, and time to undertake them, undertaking appraisals as necessary.
- Continually assess and evaluate systems recommending changes and improvements to the Management team as appropriate.
- Promptly notify relevant staff of deliveries received, following all Practice guidance and ensure the deliveries are dealt with in a timely manner.
- Take responsibility for ensuring the close of the Practice is adequately completed following all protocols and that the clinical rooms are left clear and tidy with no patient data.
- Identify areas where further training/systems/improvements are needed and ensure action is taken and changes implemented.
- Take responsibility for the security of prescriptions, including the receiving of deliveries, storage, and logging.
- Ensure DMARD administration is completed monthly.
- Designated Fire Marshall.
- Carry out the reception team annual appraisals.
- Develop, arrange, and carry out/oversee staff induction, training, and development opportunities for the reception teams, liaising with the HR Manager to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities for motivating staff to fulfil their potential.
- Take responsibility for assisting in the induction of locum staff.
- Deal with requests for annual leave/TOIL/time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the Management team as appropriate.
- Take responsibility for ensuring that all cash, cheques, and receipts taken at Reception are immediately stored safely.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- To oversee the reporting of IT faults and EMIS Helpline and others and recording appropriately.
- Take responsibility for assisting with Smartcard issues and queries.
Please Note: Due to the high volume of CVs we receive it is not viable for us to respond to individuals. If you have not received a response within 7 days then please kindly assume your application has been unsuccessful in this instance.
Medical Reception Manager in Bexleyheath employer: Better Staff Recruitment
Contact Detail:
Better Staff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Reception Manager in Bexleyheath
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings for a Medical Reception Manager. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing a reception team. Think about how you’d handle complaints or improve processes. We want you to shine and show off your experience!
✨Tip Number 3
Don’t forget to showcase your leadership skills! When you get the chance to speak with potential employers, highlight your experience in managing staff and improving team dynamics. It’s all about showing you can lead the reception team effectively.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Medical Reception Manager in Bexleyheath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Reception Manager role. Highlight your experience as a Medical Receptionist and any relevant management skills. We want to see how you fit into our team!
Showcase Your Skills: In your cover letter, showcase your skills in managing a reception team and handling complaints. Use examples from your past roles to demonstrate how you've successfully managed similar responsibilities.
Be Professional Yet Friendly: Remember, the role is all about projecting a positive and professional image. Your application should reflect that vibe—be friendly but maintain professionalism throughout your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Better Staff Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of medical reception duties and the specific responsibilities outlined in the job description. Familiarise yourself with CQC requirements and how they relate to the role, as this will show that you're serious about the position.
✨Showcase Your Leadership Skills
As a Medical Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, dealt with complaints, or improved processes. This will demonstrate your capability to handle the day-to-day management of the reception team.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for managerial roles, especially those related to conflict resolution and team management. This will help you articulate your thoughts clearly during the actual interview.
✨Dress the Part
First impressions matter! Dress professionally to reflect the positive and friendly image that the practice wants to project. A smart appearance can boost your confidence and set the right tone for the interview.
