Officer Manager & Business Support, Core Group in London

Reports to: Chief Financial & Operating Officer (CFOO)

Employment Type: Full-time, Permanent

Location: Office based - London, Old Street (EC1Y)

The Opportunity: This is a dual-remit role combining ownership of our office environment with high quality support to our Core group. The Core group is the c.40-person team that brings together the firm’s central support services.

The successful candidate will be the person who keeps our single-floor, c.60-desk open plan office running smoothly day-to-day, and who provides reliable ‘EA-type’ support to the CFOO and the heads of the Core group’s sub-teams. The role is fundamentally service-orientated: you will be the first person colleagues and visitors turn to, and your standards will set the tone for how the Core group serves the organisation.

This is a varied, high-trust role for someone who wants to be the person that makes things work and who has a desire to provide service that delights. It is a fully on-site role based at our Old Street office, five days a week – and that’s by design. As the person responsible for our workplace experience, your presence is what makes the difference. You’ll build relationships across every team, respond to needs in real time, and take genuine ownership of an environment that our team relies on each day.

What you will do:

• Office Management
• Act as the day-to-day owner of our leased office floor, ensuring it is safe, welcoming, well-presented and fully operational at all times.
• Manage the relationship with the landlord and building management on all matters relating to the premises, including access, maintenance, repairs and building-wide communications.
• Manage relationships with our sub-lease tenants.
• Manage relationships with office-related suppliers (cleaners, maintenance contractors, security, plants and caterers) including contract renewals and service level monitoring.
• Manage department budget in line with our Responsible Procurement Policy, carrying out annual budgeting and reforecasting in collaboration with Finance team.
• Oversee office supplies, stationery, kitchen consumables, print and postage, maintaining appropriate stock levels.
• Manage front-of-house: greet visitors, handle deliveries and couriers, and ensure meeting rooms are prepared, tidy and appropriately equipped.
• Support onboarding for new joiners, coordinating with People & Talent, IT and the relevant hiring manager to ensure a smooth first-day experience.
• Manage ad hoc desk bookings for staff and room lends to our sector partners.
• Appointed Health and Safety Officer, coordinating health & safety compliance for the office, including fire safety, evacuation plans, first aid, DSE assessments and relevant risk assessments, working with the People & Talent team as required.
• Support internal events and client hospitality held in the office, from set-up through to catering and clear away.
• Identify and deliver practical improvements to the office environment, employee experience and operational efficiency.
• Support to the Core Group
• Provide high-quality ‘EA-type’ support to the CFOO, including diary management, meeting coordination and project support as required.
• Provide proportionate similar support to the senior leaders of the Core group sub-teams (Finance, IT, Legal & Compliance, Middle Office, Transformation), prioritising the activities where your involvement adds the most value.
• Coordinate recurring all-Core Group meetings, working closely with the CFOO and sub-team leaders.
• Organise internal and external meetings on behalf of the group as required, including booking rooms, arranging hospitality and liaising with external parties.
• Prepare and format documents, presentations and correspondence to a high standard, often involving sensitive or confidential material.
• Help plan and run Core Group events, offsites and social activities that bring the team together.
• Act as a discreet, trusted point of contact, handling confidential information with complete professionalism.
• Other Support
• Working collegiately within the BSC Support Network team, providing support during busy periods and annual leave and collectively ensuring support needs across the organisation are met.
• Other duties as required.
• Participate in at least one ‘BSC Citizenship’ activity, helping to make BSC a great place to work.

What you will bring - Qualifications & Experience:

• Demonstrable experience in an office management and/or EA role, ideally in a professional services, financial services or similarly regulated environment.
• Experience of health and safety delivery including office-based risk assessing, trained first aider and/or fire marshal certification and general H&S operational knowledge.
• Prior knowledge or interest in social enterprise, charity or impact related work.
• Experience in an FCA-regulated firm or familiarity with the expectations of working in a regulated environment.
• Experience managing external suppliers and budgets.
• Experience supporting multiple senior stakeholders simultaneously.
• Hold IOSH Managing Safely qualification or be willing to work towards it.

Skills, Abilities, Attributes:

• A genuinely service-orientated mindset – you take pride in making things run well and in making colleagues’ lives easier.
• Excellent organisational skills, with the ability to manage multiple priorities calmly and without dropping the ball.
• Strong written and verbal communication skills, and a confident, professional manner with internal and external stakeholders at all levels.
• Sound judgement and absolute discretion when handling confidential and sensitive information.
• High standards of accuracy and attention to detail.
• Proficient with Microsoft 365 (Outlook, Word, Excel, PowerPoint) and comfortable picking up new systems quickly, including AI.
• A proactive, problem-solving approach – someone who anticipates needs rather than waits to be asked.
• Good at building relationships and working with multiple stakeholders.
• Collaborative and co-operative with a hands-on approach to pro-actively solving problems with others and with a solution orientated mindset.

Closing Date: 01 September 2026

Other Terms:

• Location: This role is designed to support the office experience for the BSC team and is therefore based on-site 5 days a week. We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links.
• Right to work: Candidates need to have the existing right to work in the UK.
• Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g., people from LGBTQIA+, racialised, disabled, or under-served communities).
• We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.
• We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.