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- Tasks: Lead a dynamic team to enhance the online shopping experience and drive sales.
- Company: Join a fast-growing retail business focused on customer satisfaction and digital innovation.
- Benefits: Enjoy a collaborative culture, cutting-edge technology, and opportunities for personal growth.
- Why this job: Be at the forefront of ecommerce, shaping customer journeys and driving engagement globally.
- Qualifications: Commercially savvy with strong analytical skills and a passion for customer experience.
- Other info: This role offers a chance to innovate and implement new technologies in a thriving environment.
The predicted salary is between 43200 - 72000 £ per year.
We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a hugely customer-focused business and are introducing cutting-edge technology and building a dynamic team to further improve the online experience.
The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales.
The Role:- Manage and nurture a happy and high-performing team who have a clear vision for the future and a “can do” attitude.
- Improve customer experience, engagement, and conversion across desktop & mobile.
- Deliver the ecommerce experience strategy in line with ever-evolving customer behaviours.
- Partner with colleagues in performance marketing to ensure the site supports acquisition with a best-in-class customer journey.
- Own content structure and functionality of the website with a team covering UX, content, SEO & conversion.
- Manage third-party technology supplier relationships.
- Embed personalisation and recognition capabilities across the website to support relevancy and improve user outcomes.
- Use data to make informed decisions about customer behaviour, conversion funnels, and web performance.
- Identify opportunities for innovation, automation, and new technologies to streamline sales processes and improve customer conversion and satisfaction.
- Commercial and analytical with a clear understanding of how to drive revenue.
- You can see the bigger picture while maintaining focus on detail and execution.
- You are passionate about customer experience and know how to turn browsers into loyal customers.
- You make decisions grounded in analytics, testing, and market trends.
For much more information please apply immediately.
Head of Ecommerce Experience employer: Better Placed Ltd - A Sunday Times Top 10 Employer!
Contact Detail:
Better Placed Ltd - A Sunday Times Top 10 Employer! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce Experience
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce and customer experience. Understanding what’s currently working in the industry will help you speak confidently about how you can enhance the online experience for customers.
✨Tip Number 2
Network with professionals in the ecommerce space. Attend relevant webinars or local meetups to connect with others who are passionate about improving online shopping experiences. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your analytical skills by preparing case studies or examples of how you've used data to drive decisions in previous roles. Being able to demonstrate your ability to interpret data effectively will set you apart from other candidates.
✨Tip Number 4
Research the company’s current ecommerce strategies and identify areas for improvement. When you apply, mention specific ideas you have that align with their goals, showing that you’re proactive and genuinely interested in enhancing their online presence.
We think you need these skills to ace Head of Ecommerce Experience
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Head of Ecommerce Experience position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous roles in ecommerce, particularly any achievements related to improving customer experience, engagement, and conversion rates. Use specific metrics to demonstrate your impact.
Highlight Analytical Skills: Since the role requires a strong analytical mindset, include examples of how you've used data to drive decisions in past positions. Mention any tools or methodologies you are familiar with that relate to ecommerce analytics.
Personalise Your Application: Make your application stand out by personalising your cover letter. Address it to the hiring manager if possible, and express your enthusiasm for the company’s mission and how you can contribute to their growth.
How to prepare for a job interview at Better Placed Ltd - A Sunday Times Top 10 Employer!
✨Showcase Your Analytical Skills
As the Head of Ecommerce, you'll need to demonstrate a strong understanding of data-driven decision making. Be prepared to discuss specific examples where you've used analytics to improve customer experience or drive sales.
✨Highlight Your Team Management Experience
This role involves managing a high-performing team. Share your experiences in nurturing talent and fostering a positive team culture. Discuss how you motivate your team to achieve their goals and maintain a 'can do' attitude.
✨Demonstrate Your Customer-Centric Approach
Since the company is hugely customer-focused, be ready to talk about how you've previously enhanced customer engagement and conversion rates. Provide examples of strategies you've implemented that turned browsers into loyal customers.
✨Discuss Your Knowledge of Emerging Technologies
The role requires identifying opportunities for innovation and new technologies. Prepare to discuss any cutting-edge tools or technologies you've worked with and how they improved online experiences or streamlined processes.
