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- Tasks: Lead a dynamic team to enhance the online shopping experience and drive sales.
- Company: Join a fast-growing retail business that has doubled its sales through digital innovation.
- Benefits: Enjoy a collaborative culture, cutting-edge technology, and opportunities for personal growth.
- Why this job: Be at the forefront of ecommerce, shaping customer journeys and making a real impact.
- Qualifications: Commercially savvy with strong analytical skills and a passion for customer experience.
- Other info: This role offers the chance to innovate and implement new technologies in a thriving environment.
The predicted salary is between 43200 - 72000 £ per year.
We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers around the world.
Our client has doubled their sales in two years thanks to serious digital investment. They are a hugely customer-focused business and are introducing cutting-edge technology and building a dynamic team to further improve the online experience.
The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales.
The Role:- Manage and nurture a happy and high-performing team who have a clear vision for the future and a “can do” attitude.
- Improve customer experience, engagement, and conversion across desktop & mobile.
- Deliver the ecommerce experience strategy in line with ever-evolving customer behaviours.
- Partner with colleagues in performance marketing to ensure the site supports acquisition with a best-in-class customer journey.
- Own content structure and functionality of the website with a team covering UX, content, SEO & conversion.
- Manage third-party technology supplier relationships.
- Embed personalisation and recognition capabilities across the website to support relevancy and improve user outcomes.
- Use data to make informed decisions about customer behaviour, conversion funnels, and web performance.
- Identify opportunities for innovation, automation, and new technologies to streamline sales processes and improve customer conversion and satisfaction.
- Commercial and analytical with a clear understanding of how to drive revenue.
- You can see the bigger picture while maintaining focus on detail and execution.
- You are passionate about customer experience and know how to turn browsers into loyal customers.
- You make decisions grounded in analytics, testing, and market trends.
For much more information please apply immediately.
Head of Ecommerce Experience employer: Better Placed Ltd - A Sunday Times Top 10 Employer!
Contact Detail:
Better Placed Ltd - A Sunday Times Top 10 Employer! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce Experience
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce and customer experience. Being able to discuss current innovations and how they can be applied to enhance user engagement will show your passion and expertise during interviews.
✨Tip Number 2
Network with professionals in the ecommerce space. Attend industry events or join online forums where you can connect with others who share your interests. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific metrics and data-driven results from your previous roles. Highlighting your ability to use analytics to drive decisions will resonate well with the hiring team, as they are looking for someone who can improve performance.
✨Tip Number 4
Research the company’s current ecommerce strategies and identify areas for improvement. Presenting your ideas on how to enhance their online experience during the interview can set you apart as a proactive candidate.
We think you need these skills to ace Head of Ecommerce Experience
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Head of Ecommerce Experience position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Ensure your CV is up to date and clearly showcases your relevant experience in ecommerce, team management, and customer engagement. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: Your cover letter should reflect your passion for customer experience and your analytical approach to driving revenue. Mention specific examples of how you've improved online experiences or increased conversion rates in past positions.
Highlight Relevant Skills: In your application, emphasise your skills in data analysis, digital marketing, and technology management. Discuss your experience with UX, SEO, and content strategy, as these are crucial for the role.
How to prepare for a job interview at Better Placed Ltd - A Sunday Times Top 10 Employer!
✨Showcase Your Analytical Skills
As the Head of Ecommerce, you'll need to demonstrate a strong understanding of data-driven decision-making. Be prepared to discuss specific examples where you've used analytics to improve customer experience or drive revenue.
✨Highlight Your Leadership Experience
Managing a high-performing team is crucial for this role. Share your experiences in nurturing teams, setting clear visions, and fostering a 'can do' attitude among your colleagues.
✨Discuss Your Customer-Centric Approach
This position requires a passion for enhancing customer experience. Prepare to talk about how you've successfully turned browsers into loyal customers and any strategies you've implemented to improve engagement and conversion rates.
✨Be Ready to Talk Tech
With a focus on cutting-edge technology, be prepared to discuss your experience with third-party suppliers and how you've integrated new technologies to streamline sales processes and enhance user outcomes.
