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For Companies At a Glance
- Tasks: Lead the ecommerce strategy, enhancing online customer experience and driving sales.
- Company: Join a fast-growing retail business that has doubled sales through digital innovation.
- Benefits: Enjoy a dynamic work environment with cutting-edge technology and a focus on customer satisfaction.
- Why this job: Be part of a team that values customer experience and embraces innovation in ecommerce.
- Qualifications: Commercially savvy with strong analytical skills and a passion for customer engagement.
- Other info: This role offers the chance to shape the future of online retail.
The predicted salary is between 43200 - 72000 £ per year.
We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a hugely customer-focused business and are introducing cutting-edge technology and building a dynamic team to further improve the online experience.
The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales.
- Improve customer experience, engagement, and conversion across desktop & mobile.
- Deliver the ecommerce experience strategy in line with ever-evolving customer behaviours.
- Partner with colleagues in performance marketing to ensure the site supports acquisition with a best-in-class customer journey.
- Own content structure and functionality of the website with a team covering UX, content, SEO & conversion.
- Embed personalisation and recognition capabilities across the website to support relevancy and improve user outcomes.
- Use data to make informed decisions about customer behaviour, conversion funnels, and web performance.
- Identify opportunities for innovation, automation, and new technologies to streamline sales processes and improve customer conversion and satisfaction.
Commercial and analytical with a clear understanding of how to drive revenue. You are passionate about customer experience and know how to turn browsers into loyal customers. You make decisions grounded in analytics, testing, and market trends.
For much more information please apply immediately.
Ecommerce employer: Better Placed Ltd - A Sunday Times Top 10 Employer!
Contact Detail:
Better Placed Ltd - A Sunday Times Top 10 Employer! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce technology and customer experience. Being knowledgeable about cutting-edge tools and strategies will show that you're proactive and ready to lead.
✨Tip Number 2
Network with professionals in the ecommerce space, especially those who have experience in driving online sales. Engaging with industry experts can provide insights and potentially valuable connections that may help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer engagement and conversion rates in previous roles. Concrete results will demonstrate your capability and align with the company's focus on performance.
✨Tip Number 4
Stay updated on data analytics tools and methodologies. Being able to analyse customer behaviour and make data-driven decisions is crucial for this role, so showcasing your analytical skills will be beneficial.
We think you need these skills to ace Ecommerce
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Head of Ecommerce position. Tailor your application to highlight your relevant experience in managing digital storefronts and improving customer engagement.
Showcase Your Achievements: In your CV and cover letter, include specific examples of how you've successfully driven online sales, improved site performance, or enhanced customer experiences in previous roles. Use metrics to quantify your achievements where possible.
Align with Company Values: Research the company's mission and values. In your application, demonstrate how your passion for customer experience aligns with their focus on delivering a world-class online experience and using cutting-edge technology.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager directly. Explain why you are excited about the opportunity and how your skills and experiences make you the perfect fit for the Head of Ecommerce role.
How to prepare for a job interview at Better Placed Ltd - A Sunday Times Top 10 Employer!
✨Showcase Your Analytical Skills
As the Head of Ecommerce, you'll need to demonstrate a strong understanding of data-driven decision-making. Be prepared to discuss specific examples where you've used analytics to improve conversion rates or customer engagement.
✨Highlight Your Customer-Centric Approach
This role is all about enhancing the customer experience. Share stories that illustrate your passion for customer satisfaction and how you've successfully turned browsers into loyal customers in previous positions.
✨Discuss Your Experience with Technology
With a focus on cutting-edge technology, it's crucial to talk about your familiarity with ecommerce platforms, UX design, SEO, and personalisation tools. Mention any innovative solutions you've implemented to streamline sales processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in ecommerce and how you approached them, especially regarding improving site performance and driving engagement.
