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- Tasks: Ensure smooth project delivery and client onboarding in a dynamic marketing agency.
- Company: A growing, independent marketing agency focused on B2B technology and services.
- Benefits: Competitive salary up to £48k, remote-first culture, and opportunities for growth.
- Why this job: Be the key player in delivering exceptional client experiences and making impactful contributions.
- Qualifications: 10 years in marketing, strong organisational skills, and clear communication abilities.
- Other info: Join a supportive team where your role is central to agency success.
This role is for you if… You’re the person who makes things run smoothly. You like clarity, good planning and calm delivery. You enjoy working closely with senior people, keeping projects on track, and making sure clients feel confident that everything is under control. You won’t be creating marketing strategy or running campaigns — instead, you’ll be the one making sure the right work happens, at the right time, with the right people involved.
About the agency: This is a growing, independent marketing agency working mainly with B2B, technology and services businesses. Clients stay for years because delivery matters here. Promises are kept. Work is thoughtful. Relationships are genuine. The team is remote-first, made up of experienced marketers, trusted freelancers and specialist partners. As the agency grows, there’s a real opportunity for this role to become central to how things work.
What you’ll actually be doing: In simple terms, you’ll be the delivery glue. You’ll:
- Make sure new clients are onboarded properly
- Keep delivery plans visible, realistic and on track
- Coordinate people, partners and priorities
- Spot issues early and help resolve them
- Bring calm structure without adding unnecessary process
You’ll work closely with the Managing Director and account leads, attending key meetings and helping ensure clients experience a smooth, professional journey from start to finish.
Day-to-day, that means:
- Owning client onboarding once work is agreed
- Making sure scope, timelines, KPIs and expectations are clear
- Coordinating internal teams, freelancers and suppliers
- Chairing internal delivery check-ins
- Keeping an eye on delivery progress and reporting commitments
- Helping improve ways of working as the agency grows
This role is not:
- A marketing strategy role
- An admin or assistant position
- A people-management role
- A sales or account-management role
It’s a senior coordination role — ideal if you enjoy responsibility, autonomy and being trusted to make things work.
You’ll be right for this if you:
- Have experience in a marketing, creative or professional services agency
- Are organised, confident and good at juggling priorities
- Communicate clearly and calmly, even when things get busy
- Understand how marketing plans turn into real delivery
- Are comfortable working without lots of rigid process
Practical bits:
- Full driving licence and your own transport
- Got at least 10 years working in and around marketing
- Happy to attend client meetings, events and conferences
- Live within about an hour of RG27 / Thames Valley
If this sounds like you – please apply today! We can’t wait to talk to you!
Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.
Client Operations Manager - Marketing in Portsmouth employer: Better People
Contact Detail:
Better People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager - Marketing in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing world, especially those who might know someone at the agency. A friendly chat can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the agency's clients and projects. Show us you know what makes them tick and how you can help keep everything running smoothly. We love candidates who do their homework!
✨Tip Number 3
During the interview, highlight your organisational skills and ability to juggle priorities. Share specific examples of how you've kept projects on track in the past. We want to see that calm delivery in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Client Operations Manager - Marketing in Portsmouth
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to keep things running smoothly. Share examples of how you've managed projects or coordinated teams in the past. We want to see that you can juggle priorities like a pro!
Communicate Clearly: Since this role involves a lot of communication, make sure your application reflects your clear and calm communication style. Use straightforward language and avoid jargon. We appreciate honesty and clarity!
Tailor Your CV: Make sure your CV is tailored to the Client Operations Manager role. Focus on relevant experience in marketing or agency settings, and don’t forget to mention any specific achievements that demonstrate your skills. We love seeing how you’ve made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Better People
✨Know the Agency Inside Out
Before your interview, take some time to research the marketing agency thoroughly. Understand their values, the types of clients they work with, and their approach to project delivery. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Client Operations Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple projects or coordinated teams. Highlight how you kept everything on track and ensured smooth delivery, as this will resonate well with the interviewers.
✨Communicate Calmly Under Pressure
During the interview, demonstrate your ability to communicate clearly and calmly, especially when discussing challenging situations. Share specific instances where you resolved issues or maintained composure in busy environments. This will illustrate that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the agency's growth plans, how they measure success in client delivery, or what challenges they currently face. This shows your proactive mindset and genuine interest in contributing to their success.
