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- Tasks: Ensure smooth client onboarding and coordinate project delivery with the right teams.
- Company: A growing, independent marketing agency focused on B2B technology and services.
- Benefits: Competitive salary up to £48k, remote-first culture, and opportunities for career growth.
- Why this job: Be the backbone of client operations and make a real impact in a dynamic environment.
- Qualifications: 10+ years in marketing or creative agencies, strong organisational skills, and clear communication.
- Other info: Join a supportive team where your role is central to agency success.
The predicted salary is between 38400 - 57600 £ per year.
This role is for you if you’re the person who makes things run smoothly. You like clarity, good planning and calm delivery. You enjoy working closely with senior people, keeping projects on track, and making sure clients feel confident that everything is under control. You won’t be creating marketing strategy or running campaigns; instead, you’ll be the one making sure the right work happens, at the right time, with the right people involved.
About the agency: This is a growing, independent marketing agency working mainly with B2B, technology and services businesses. Clients stay for years because delivery matters here. Promises are kept. Work is thoughtful. Relationships are genuine. The team is remote-first, made up of experienced marketers, trusted freelancers and specialist partners. As the agency grows, there’s a real opportunity for this role to become central to how things work.
What you’ll actually be doing:
- Make sure new clients are onboarded properly
- Keep delivery plans visible, realistic and on track
- Coordinate people, partners and priorities
- Spot issues early and help resolve them
- Bring calm structure without adding unnecessary process
You’ll work closely with the Managing Director and account leads, attending key meetings and helping ensure clients experience a smooth, professional journey from start to finish. Day-to-day, that means:
- Owning client onboarding once work is agreed
- Making sure scope, timelines, KPIs and expectations are clear
- Coordinating internal teams, freelancers and suppliers
- Chairing internal delivery check-ins
- Keeping an eye on delivery progress and reporting commitments
- Helping improve ways of working as the agency grows
This role is not:
- A marketing strategy role
- An admin or assistant position
- A people-management role
- A sales or account-management role
It’s a senior coordination role ideal if you enjoy responsibility, autonomy and being trusted to make things work.
You’ll be right for this if you:
- Have experience in a marketing, creative or professional services agency
- Are organised, confident and good at juggling priorities
- Communicate clearly and calmly, even when things get busy
- Understand how marketing plans turn into real delivery
- Are comfortable working without lots of rigid process
Practical bits:
- Full driving licence and your own transport
- Got at least 10 years working in and around marketing
- Happy to attend client meetings, events and conferences
- Live within about an hour of RG27 / Thames Valley
If this sounds like you please apply today! We can’t wait to talk to you!
Better People Ltd is an equal opportunities employer. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.
Client Operations Manager - Marketing in London employer: Better People
Contact Detail:
Better People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager - Marketing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing world, especially those who might know someone at the agency. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the agency's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Operations Manager - Marketing in London
Some tips for your application 🫡
Show Us Your Organisational Skills: In your application, highlight your ability to keep things running smoothly. Share examples of how you've managed projects or coordinated teams in the past. We want to see that you can juggle priorities like a pro!
Communicate Clearly: Since this role involves a lot of communication, make sure your application reflects your clear and calm communication style. Use straightforward language and avoid jargon. We appreciate honesty and clarity!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to fit the Client Operations Manager role. Mention specific experiences that relate to onboarding clients and keeping projects on track. We love seeing how you connect your skills to what we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Better People
✨Know the Agency Inside Out
Before your interview, take some time to research the agency thoroughly. Understand their values, the types of clients they work with, and their approach to project delivery. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Client Operations Manager, your ability to juggle priorities is key. Prepare examples from your past experiences where you've successfully managed multiple projects or clients simultaneously. Highlight how you kept everything on track and ensured smooth delivery, as this will resonate well with the interviewers.
✨Communicate Calmly and Clearly
During the interview, demonstrate your communication skills by speaking clearly and confidently. Even if the conversation gets busy or complex, maintain a calm demeanour. This reflects the qualities they’re looking for in someone who can handle pressure and keep clients feeling secure.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about their current projects, how they measure success in client onboarding, or what challenges they foresee as the agency grows. This shows your proactive mindset and genuine interest in contributing to their success.
