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- Tasks: Ensure smooth project delivery and client onboarding in a dynamic marketing agency.
- Company: A growing, independent marketing agency focused on B2B technology and services.
- Benefits: Competitive salary up to £48k, remote-first culture, and opportunities for growth.
- Why this job: Be the key player in delivering exceptional client experiences and making impactful contributions.
- Qualifications: 10 years of experience in marketing or creative agencies, strong organisational skills.
- Other info: Join a supportive team where your coordination skills will shine and grow.
The predicted salary is between 38400 - 67200 £ per year.
This role is for you if… You’re the person who makes things run smoothly. You like clarity, good planning and calm delivery. You enjoy working closely with senior people, keeping projects on track, and making sure clients feel confident that everything is under control. You won’t be creating marketing strategy or running campaigns — instead, you’ll be the one making sure the right work happens, at the right time, with the right people involved.
About the agency: This is a growing, independent marketing agency working mainly with B2B, technology and services businesses. Clients stay for years because delivery matters here. Promises are kept. Work is thoughtful. Relationships are genuine. The team is remote-first, made up of experienced marketers, trusted freelancers and specialist partners. As the agency grows, there’s a real opportunity for this role to become central to how things work.
What you’ll actually be doing: In simple terms, you’ll be the delivery glue. You’ll:
- Make sure new clients are onboarded properly
- Keep delivery plans visible, realistic and on track
- Coordinate people, partners and priorities
- Spot issues early and help resolve them
- Bring calm structure without adding unnecessary process
You’ll work closely with the Managing Director and account leads, attending key meetings and helping ensure clients experience a smooth, professional journey from start to finish. Day-to-day, that means:
- Owning client onboarding once work is agreed
- Making sure scope, timelines, KPIs and expectations are clear
- Coordinating internal teams, freelancers and suppliers
- Chairing internal delivery check-ins
- Keeping an eye on delivery progress and reporting commitments
- Helping improve ways of working as the agency grows
This role is not:
- A marketing strategy role
- An admin or assistant position
- A people-management role
- A sales or account-management role
It’s a senior coordination role — ideal if you enjoy responsibility, autonomy and being trusted to make things work.
You’ll be right for this if you have:
- Experience in a marketing, creative or professional services agency
- Are organised, confident and good at juggling priorities
- Communicate clearly and calmly, even when things get busy
- Understand how marketing plans turn into real delivery
- Are comfortable working without lots of rigid process
Practical bits:
- Full driving licence and your own transport
- Got at least 10 years working in and around marketing
- Happy to attend client meetings, events and conferences
- Live within about an hour of RG27 / Thames Valley
If this sounds like you – please apply today! We can’t wait to talk to you!
Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.
Client Operations Manager - Marketing in Hampshire employer: Better People
Contact Detail:
Better People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager - Marketing in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing world, especially those who might know about opportunities at agencies. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the agency's recent projects and clients. Show us you’re genuinely interested in what we do and how you can contribute to our smooth delivery process. Tailor your examples to highlight your coordination skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application lands directly in our hands. Plus, it shows you’re keen on joining our team and understand the importance of a smooth onboarding process.
We think you need these skills to ace Client Operations Manager - Marketing in Hampshire
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your knack for keeping things organised and on track. We want to see how you’ve successfully managed projects or teams in the past, so don’t hold back on those examples!
Communicate Clearly: Since this role is all about clear communication, make sure your application reflects that. Use straightforward language and structure your CV and cover letter well, so it’s easy for us to see your experience and skills.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to fit the Client Operations Manager role. Mention specific experiences that relate to client onboarding and project delivery, as these are key aspects of what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Better People
✨Know the Agency Inside Out
Before your interview, take some time to research the agency thoroughly. Understand their values, the types of clients they work with, and their approach to project delivery. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Client Operations Manager, your ability to juggle priorities is key. Prepare examples from your past experience where you've successfully managed multiple projects or clients simultaneously. Be ready to discuss how you kept everything on track and ensured smooth delivery.
✨Communicate Calmly Under Pressure
During the interview, demonstrate your calm communication style. You might be asked about challenging situations; use these as opportunities to showcase how you maintained clarity and composure while resolving issues. This will highlight your fit for the role's demands.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their current projects, team dynamics, or how they measure success in client onboarding. This shows your proactive nature and genuine interest in contributing to their operations.
