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- Tasks: Ensure smooth project delivery and client onboarding in a dynamic marketing agency.
- Company: A growing, independent marketing agency with a focus on B2B technology.
- Benefits: Competitive salary up to £48k, remote-first culture, and opportunities for growth.
- Why this job: Be the key player in delivering exceptional client experiences and making impactful contributions.
- Qualifications: 10 years in marketing or creative agencies, strong organisational skills, and clear communication.
- Other info: Join a supportive team where your role is central to agency success.
The predicted salary is between 38400 - 57600 £ per year.
This role is for you if… You’re the person who makes things run smoothly. You like clarity, good planning and calm delivery. You enjoy working closely with senior people, keeping projects on track, and making sure clients feel confident that everything is under control. You won’t be creating marketing strategy or running campaigns — instead, you’ll be the one making sure the right work happens, at the right time, with the right people involved.
About the agency: This is a growing, independent marketing agency working mainly with B2B, technology and services businesses. Clients stay for years because delivery matters here. Promises are kept. Work is thoughtful. Relationships are genuine. The team is remote-first, made up of experienced marketers, trusted freelancers and specialist partners. As the agency grows, there’s a real opportunity for this role to become central to how things work.
What you’ll actually be doing: In simple terms, you’ll be the delivery glue. You’ll:
- Make sure new clients are onboarded properly
- Keep delivery plans visible, realistic and on track
- Coordinate people, partners and priorities
- Spot issues early and help resolve them
- Bring calm structure without adding unnecessary process
You’ll work closely with the Managing Director and account leads, attending key meetings and helping ensure clients experience a smooth, professional journey from start to finish. Day-to-day, that means:
- Owning client onboarding once work is agreed
- Making sure scope, timelines, KPIs and expectations are clear
- Coordinating internal teams, freelancers and suppliers
- Chairing internal delivery check-ins
- Keeping an eye on delivery progress and reporting commitments
- Helping improve ways of working as the agency grows
This role is not:
- A marketing strategy role
- An admin or assistant position
- A people-management role
- A sales or account-management role
It’s a senior coordination role — ideal if you enjoy responsibility, autonomy and being trusted to make things work.
You’ll be right for this if you:
- Have experience in a marketing, creative or professional services agency
- Are organised, confident and good at juggling priorities
- Communicate clearly and calmly, even when things get busy
- Understand how marketing plans turn into real delivery
- Are comfortable working without lots of rigid process
Practical bits:
- Full driving licence and your own transport
- Got at least 10 years working in and around marketing
- Happy to attend client meetings, events and conferences
- Live within about an hour of RG27 / Thames Valley
If this sounds like you – please apply today! We can’t wait to talk to you!
Better People Ltd is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills. By applying you will register as a candidate with Better People Ltd. Our Privacy Policy on our website explains how we will use your information. Our clients are only able to offer employment to candidates who are fully eligible to work in the UK and cannot offer work visas/sponsorship etc.
Client Operations Manager - Marketing employer: Better People
Contact Detail:
Better People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager - Marketing
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing world and let them know you're on the hunt for a Client Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the agency's clients and recent projects. This will help you demonstrate your understanding of their work and show that you're genuinely interested in how they operate. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully coordinated projects in the past, highlighting your ability to keep things running smoothly. Remember, they want someone who can be the delivery glue!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to make a difference in their operations.
We think you need these skills to ace Client Operations Manager - Marketing
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your knack for keeping things organised and on track. We want to see how you’ve successfully managed projects or teams in the past, so don’t hold back on those examples!
Communicate Clearly: Since this role is all about clear communication, make sure your application reflects that. Use straightforward language and structure your CV and cover letter well, so we can easily see your experience and skills.
Tailor Your Application: Make your application stand out by tailoring it to our agency’s needs. Mention specific experiences that relate to client onboarding and project delivery, showing us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Better People
✨Know the Agency Inside Out
Before your interview, take some time to research the marketing agency thoroughly. Understand their client base, especially in B2B and technology sectors, and be ready to discuss how your experience aligns with their values of delivery and genuine relationships.
✨Showcase Your Organisational Skills
Since this role is all about keeping things on track, prepare examples that highlight your organisational abilities. Think of specific instances where you successfully coordinated projects or managed multiple priorities without losing your cool.
✨Communicate Calmly and Clearly
During the interview, demonstrate your communication skills by being clear and composed. Practice articulating your thoughts on how you would handle client onboarding and ensure smooth delivery, as these are key aspects of the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to spot issues early or bring structure to a chaotic situation. Think through your approach and be ready to share how you would resolve potential challenges.
