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- Tasks: Help recover Adult Social Care charges while supporting vulnerable residents with empathy.
- Company: Join a dedicated team within the Local Authority focused on community support.
- Benefits: Gain valuable experience, develop your skills, and make a real difference in people's lives.
- Why this job: Be part of a vital role that impacts the community positively and supports those in need.
- Qualifications: Understanding of Adult Social Care legislation and strong communication skills are essential.
- Other info: Opportunity to work in a dynamic environment with potential for career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and empathetic Recovery Officer to join the Income & Assessments team on a 6-month interim basis. This role focuses specifically on the recovery of Adult Social Care (ASC) charges, supporting the wider Recovery Team in maximising income for the Local Authority while maintaining a professional and sensitive approach with vulnerable residents.
This role plays a vital part in ensuring the recovery of outstanding ASC charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases. You’ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. You’ll also work closely with internal teams and external partners to ensure accurate record-keeping, compliance with statutory guidance, and effective resolution of disputes.
Key Responsibilities:- Proactively recover Adult Social Care debt using appropriate recovery methods.
- Manage a caseload of ASC debt recovery matters, including complex and sensitive cases.
- Engage with service users and their representatives to resolve queries and negotiate payment plans.
- Liaise with internal teams, care providers, and external stakeholders (e.g., enforcement agents, voluntary sector).
- Prepare documentation for court hearings and write-off cases.
- Administer the Deferred Payments Scheme, ensuring legal and financial safeguards are in place.
- Support the Senior Recovery Officer with reporting and service development.
- Ensure compliance with relevant legislation and best practice in ASC debt recovery.
- Strong understanding of Adult Social Care debt legislation (Care Act 2014) and recovery practices.
- Excellent communication and negotiation skills, with a sensitive approach to vulnerable individuals.
- Ability to manage a high workload and meet tight deadlines.
- Experience working in a local authority recovery or income environment.
- Good IT skills and familiarity with systems such as Mosaic.
Recovery Officer in Wokingham employer: Better Job Group
Contact Detail:
Better Job Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer in Wokingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Local Authority and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role involves engaging with service users and negotiating payment plans, it’s a good idea to role-play some scenarios with a friend or family member. This will help you feel more confident when discussing sensitive matters.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complex cases or difficult conversations with vulnerable residents. Having a few examples ready will show that you’re proactive and empathetic, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Recovery Officer in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Adult Social Care debt legislation and recovery practices. We want to see how your skills match the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves engaging with vulnerable residents, it’s crucial to demonstrate your excellent communication and negotiation skills. Use examples in your application that show how you’ve handled sensitive situations in the past.
Highlight Your Organisational Skills: Managing a caseload means you need to be organised! Mention any tools or methods you use to keep track of your workload and ensure deadlines are met. We love to see how you stay on top of things!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Better Job Group
✨Know Your Legislation
Make sure you brush up on the Care Act 2014 and any relevant Adult Social Care debt legislation. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working.
✨Show Empathy in Your Approach
Since this role involves working with vulnerable residents, practice how you can convey empathy during your interview. Think of examples where you've handled sensitive situations and be ready to share them.
✨Demonstrate Your Communication Skills
Prepare to showcase your excellent communication and negotiation skills. You might be asked to role-play a scenario where you need to negotiate a payment plan, so think about how you'd approach that conversation.
✨Familiarise Yourself with Relevant Systems
If you're not already familiar with systems like Mosaic, take some time to learn about them. Mentioning your IT skills and any experience with similar systems can give you an edge in the interview.
