Deputy Reception Team Leader / Medical Receptionist in Manchester

Deputy Reception Team Leader / Medical Receptionist

We have a rare opportunity for an Deputy ReceptionTeam Leader to join our team at The Robert Darbishire Practice (RDP), which isone of 3 practices operated by Better Health MCR. The Robert Darbishire Practice has two sites: thelargest is in Rusholme Health Centre and there is a branch at The University ofManchester, in Crawford House on Booth Street East.

The Robert Darbishire Practice is one of the largest GP practices in GreaterManchester and as Deputy Reception Team Leader you will play a pivotal role inits day-to-day operations. You will be responsible for ensuring that theservice received by our patients reflects our core values of care and curiosityto deliver high standards of customer service.

Better Health MCR is a not-for-profit socialenterprise where surpluses are invested in the service. This is a greatopportunity to make a real positive impact on the lives of our patients andstaff.

Ifyou are a dynamic leader with a passion for service delivery and teamdevelopment, and have an interest in a career in Primary Care, this role couldbe perfect for you.

Main duties of the job

The Deputy Reception Team Leader is responsible forassisting the Reception Team Leader in the management of the reception team ofThe Robert Darbishire Practice, including the University GP Service Branch.They will support the Reception Team Leader in the day-to-day team operationsto ensure the smooth operation of the reception service. They will help toensure that the reception team are well-trained, supported and well-organisedso that they provide an efficient and effective service to our patients andclinicians, offering the highest level of customer service.

The postholder works with the Office Manager andReception Team Leader to ensure the achievement of our aims and objectives andthe efficient, effective and financially-sustainable running of the service asa whole. In particular, the postholder must ensure that we deliver aresponsive, patient-centred reception service, which reflects our core valuesof care and curiosity.

Thepostholder will also be required to work as part of the Reception Team toprovide the practices front-of-house service, including welcoming patientsand visitors, understanding and interpreting patients needs, resolving querieswhere possible or signposting patients to the appropriate service orappointment.

About us

We are BetterHealth MCR: thinking differently, breaking barriers, improving lives. You canread more about us on our website and in our mission document, using the linkson the right.

We are afriendly, forward-thinking, not-for-profit social enterprise providing primarycare medical services in Manchester. We operate three GP practices: The RobertDarbishire Practice in Rusholme Health Centre (which is also head office) andwhich has a branch at The University of Manchester, Brooklands Medical Practicein Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. Intotal we have over 44,000 patients.

Our patients arevery diverse and include established communities as well as new communitiesfrom all over the world. We have good links with the University and a sizeablestudent population.

Our staff team ofabout 140 people has a huge range of fantastic skills and experience. Ourshared (ARRS) staff are fully integrated into our services, providing aseamless service for patients.

Job responsibilities

An outline of thejob is above. For the full job description please see the supporting documenton the right/below.

The post is full time (37.5 hours per week) and willbe mostly based at TheRobert Darbishire Practice in Rusholme Health Centre, although you willneed to be able to travel to our other sites if needed. The usual working hoursare 10:00-18:30, Monday toFriday.

Salary will be inthe range £27,581 to £30,827 depending on experience (pro rata to full time of 37.5 hours per week). Weoffer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service)plus bank holidays (pro rata). [The post is not subject to Agenda for Changeterms and conditions.]

Better Health MCRLtd. We are an equal opportunities employer and an accredited Real Living Wageemployer.

Person Specification

Personal Skills and Abilities

• A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
• The ability to be well-organised and prioritise work.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect people's right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to give good and regular attendance.
• A commitment to support the delivery of the best possible service to a diverse inner-city
• population.

Experience

• The ability to produce accurate and thorough work, including alphabetical filing.
• Experience of using computers, with good keyboard skills.
• Experience of dealing with the general public.
• Administrative or clerical experience.

Qualifications

• A good standard of grammar and spelling in the English language.
• General education to GCSE level or equivalent.
• You must be eligible to work in the UK. Visa sponsorship is not available for this role, and there is a significant training period. Therefore you must meet one of the following requirements: British or Irish citizen, or, indefinite leave to remain in the UK. If you are a
• British or Irish citizen, state that, and otherwise state your visa status.
• Training or qualifications in customer service, IT or other related areas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.