Central Administration Team Leader in Manchester

We are looking for a full-time, permanent Team Leader for our Central Administration Team based at Rusholme Health Centre. This is an excellent opportunity to work in an interesting and diverse healthcare environment.

The Central Administration Team provides the back office, clerical support for all practices within the Better Health MCR Ltd group of practices. This includes managing patient registrations and deductions, administering the practices' patient call and recall systems, compiling monthly and quarterly claims for the practices and processing patient referrals.

Main duties of the job

The postholder leads and manages the Central Administration Team to ensure the provision of an efficient and effective clerical support service to staff and patients for all practices within the Better Health MCR Ltd group of practices. The Team Leader must promote effective teamwork (both within the Central Administration Team and with other teams within the group practices), foster high morale, and take a "can-do" positive approach, ensuring that there is continuous improvement of working practices and standards.

The Central Administration Team provides the "back office" support for all practices (as distinct from the work undertaken by the administration and reception staff at each practice locally). The team works together to ensure that tasks are carried out to the required deadlines, so a positive and flexible approach is required. The Team Leader is hands-on and carries out administration work as part of the team. This may be specific, allocated tasks, taking a turn in the tasks that are shared, supporting team members or covering for absence.

The Team Leader works with other senior staff to ensure the achievement of the organisation's aims and objectives and the efficient and effective running of the service as a whole.

About us

We are Better Health MCR: thinking differently, breaking barriers, improving lives. We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.

Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population. Our staff team of about 140 people has a huge range of fantastic skills and experience. We operate our own Primary Care Network and our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.

Details

• Date posted: 13 February 2026
• Pay scheme: Other
• Salary: £29,785 to £32,920 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A
• Job locations: Rusholme Health Centre, Walmer Street, Manchester M14 5NP

Job responsibilities

The post is full time (37.5 hours per week) and will be mostly based at The Robert Darbishire Practice in Rusholme Health Centre, although you will need to be able to travel to our other sites if needed. The usual working hours are 08:30-17:00, Monday to Friday. Salary will be in the range £29,785 to £32,920 depending on experience. We offer membership of the NHS Pension Scheme and weeks' holiday (depending on NHS service) plus bank holidays (pro rata).

Recruitment process

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise.

The closing date for applications is 2 March 2026. This date may be brought forward if there are a large number of applications, so please do not delay. Short-listed candidates will be invited to attend for an assessment during week commencing 2 March 2026. Following the assessment week, candidates will be scored and further shortlisted. Successful candidates will then be invited to attend formal interviews, which will be held week commencing 9 March 2026.

Person Specification

Experience

• Essential: Demonstrated ability to lead, support and oversee the work of others, including performance and wellbeing.
• Experience of giving feedback and training to improve staff performance.
• Experience that demonstrates excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
• Excellent computer skills, including Microsoft Office. Good keyboard skills.
• Desirable: Experience of working in a healthcare setting.
• Experience of managing a team.
• Experience in recruitment and selection of staff.
• Experience of making improvements to working practices, e.g. the development and implementation of new systems, policies and protocols.

Qualifications

• Essential: A sound general education to GCSE level or equivalent, or equivalent working experience.
• A good standard of grammar and spelling in the English language.
• Desirable: Training or qualifications in customer service, management, administration, IT or other related areas.

Personal Skills and Abilities

• Essential: A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
• A conscientious approach and commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect people's right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to influence others positively, negotiate constructively and resolve conflict successfully.
• The ability to give good and regular attendance.
• A commitment to support the delivery of the best possible service to a diverse inner-city population.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Better Health MCR

Address: Rusholme Health Centre, Walmer Street, Manchester M14 5NP