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- Tasks: Install and maintain AV equipment in customer homes while providing top-notch service.
- Company: Join a growing tech company focused on innovative AV solutions.
- Benefits: Enjoy a competitive salary, training, company car, and mileage reimbursement.
- Why this job: Kickstart your career in tech with hands-on experience and full training provided.
- Qualifications: Customer service skills and an interest in technology are key.
- Other info: Flexible working with occasional overnight stays and great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team. Covering the West London area, including Slough & Berkshire, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers' households.
The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous. They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.
Key Responsibilities:- Install and maintain metering equipment and software in customer homes.
- Educate customers in the correct use and care of the metering equipment.
- Remove Television and Broadband monitoring equipment from homes.
- Provide training on the use of equipment and software to customers.
- Store monitoring equipment safely when not installed in homes.
- Resolve or escalate any issues related to the monitoring equipment or software.
- Provide accurate information to management, office staff and customers regarding field activity and equipment in customers' homes.
- An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
- Experience in installing software and following menu systems on Windows computers.
- Ability to work without direct supervision to a high standard.
- Arrange service appointments and schedule visits to meet deadlines.
- Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
- Excellent customer service skills, as the field technician represents the client in customers' homes.
- Professionalism, punctuality, and courtesy are essential.
- Flexibility to work away from home, with occasional overnight stays.
- A full driving license with no more than 6 points (company vehicle provided).
In return they offer a great benefits package, training, company car and mileage. Please note a CRB check is required to undertake this role.
AV Field Technician in Slough employer: Better Days Recruitment
Contact Detail:
Better Days Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Technician in Slough
✨Tip Number 1
Get to know the company and its culture before your interview. Research their projects, values, and team dynamics. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills related to AV equipment and software installation. Be ready to demonstrate your knowledge during the interview. We want to see that you can not only talk the talk but also walk the walk!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your enthusiasm and helps you gauge if the role is right for you. Think about what you want to know about the team, training, or future projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace AV Field Technician in Slough
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight any experience you have with AV equipment, software installation, or customer service. We want to see how your background aligns with the role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific position. Mention your interest in modern technology and how it relates to the job. It shows us you’re genuinely interested!
Be Professional: Since you’ll be representing our client in customers' homes, professionalism is key. Use a polite tone and check for typos in your application. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Better Days Recruitment
✨Know Your AV Stuff
Make sure you brush up on your knowledge of audio-visual equipment and software. Familiarise yourself with common installation processes and troubleshooting techniques, as this will show your potential employer that you're ready to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've provided excellent service. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction.
✨Show Your Tech Savvy
Highlight your understanding of modern technology, especially in relation to broadband, smartphones, and tablets. If you have any personal projects or experiences that showcase your tech skills, be sure to mention them during the interview.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving abilities. Think through how you would approach common issues that might arise during installations or customer interactions, and be ready to articulate your thought process.
