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- Tasks: Provide 1st and 2nd line support for healthcare integration systems and ensure system reliability.
- Company: Join a global support team in a dynamic healthcare IT environment.
- Benefits: Flexible remote work, competitive pay, and opportunities for career growth.
- Why this job: Make a real difference in healthcare by supporting vital IT systems.
- Qualifications: 2-3 years of IT support experience, especially in healthcare settings.
- Other info: Small, busy team with a focus on collaboration and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic new permanent role for an experienced IT Support Service Analyst (IT/Middleware/Software Support) to join a Global Support and Operations Team. The ideal candidate will have hands-on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS. You will be adept in troubleshooting, communication, client liaison and management skills.
The main responsibility of the role is to ensure the stability, performance and reliability of integration and enterprise systems across the client base. While a large majority of the clients are healthcare related, there is also an opportunity to support financial and enterprise clients as required. In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms.
Providing 1st and 2nd line technical support within healthcare integration platforms and applications. You will create a case that is determined by the threshold on the platform which will be of a low, medium or high status. You will monitor and have access to the client environment, solving queries and issues and carrying out preventative work for example, noticing when services have crashed or if no data is coming through.
This is a small, busy team but very important and integral to the business. This is a new position that will grow with time and understanding and there is plenty of opportunity for future growth and career progression. The hours are standard Monday to Friday, however there are some remote out of hours work required that will be on a rota basis. There will be a remuneration for this.
The office is based in London; however, this role is mainly remote working. It would be ideal if you can travel to central London one day a week however this can be flexible depending on your location.
Skills/experience and attributes required:
- Minimum of 2/3 years’ experience of 1st/2nd Line Middleware and Integration is essential
- Experience of working with the Microsoft Suite
- Familiarity with Windows and Linux administration
- A knowledge or understanding of ITIL is nice to have
- Experience of Rhapsody, InterSystems or Mirth
- Strong analytical skills
- Experience of working within the Healthcare sector is essential (exposure of working for or with the NHS is desirable)
- An understanding of or exposure of what an HL7 message is desirable
- Experience of working to SLA’s with a strong emphasis on service delivery
- Outstanding customer service and communication skills verbal and written
- Collaborative team player
- Proactive with a high attention of detail
- Accountable for own workload but also happy to work part of a team
Healthcare IT Support Service Analyst (IT/Middleware/Software Support) in London employer: Better Days Recruitment
Contact Detail:
Better Days Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare IT Support Service Analyst (IT/Middleware/Software Support) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare IT space, especially those who work with integration and middleware. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience with middleware technologies and your knack for troubleshooting. Use real-life examples from your past roles to demonstrate how you’ve tackled challenges in healthcare environments.
✨Tip Number 3
Prepare for the interview like it’s a big exam! Research the company and its clients, especially if they’re in the NHS or other healthcare sectors. Be ready to discuss how you can ensure the stability and performance of their systems, and don’t forget to ask insightful questions that show you’re genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment. Don’t miss out on the chance to join a fantastic team where you can grow and make a real impact!
We think you need these skills to ace Healthcare IT Support Service Analyst (IT/Middleware/Software Support) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Healthcare IT Support Service Analyst role. Highlight your experience with middleware and integration technologies, especially in healthcare settings like the NHS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any relevant experience with 1st and 2nd line support.
Show Off Your Communication Skills: Since this role involves client liaison and support, make sure your written application reflects your strong communication skills. We love clear, concise language that gets straight to the point—just like we do in our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Better Days Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of middleware and integration technologies, especially those relevant to healthcare. Be ready to discuss your hands-on experience with tools like Rhapsody or Mirth, and how you've tackled issues in complex environments like the NHS.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to monitor systems, identify problems, and implement solutions. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Like a Pro
Since this role involves client liaison, practice articulating your thoughts clearly and confidently. Be ready to explain technical concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in a team and your willingness to adapt to different situations. Given that this role may involve remote work and occasional out-of-hours support, showing that you're a collaborative team player who can handle changing demands will set you apart.
