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- Tasks: Coordinate IT support tickets and manage multiple boards in a fast-paced environment.
- Company: Join a leading IT Outsourced Services provider for Health and Social Care in the UK.
- Benefits: Enjoy a competitive salary, benefits package, and career development opportunities.
- Why this job: Be part of a growing company where you can learn and develop your skills.
- Qualifications: Strong organizational skills, IT background preferred, and excellent Microsoft Office proficiency.
- Other info: Work from the office in Taunton one day a week for collaboration.
The predicted salary is between 28800 - 42000 £ per year.
My client provides IT Outsourced Services to many of the UK’s leading Health and Social Care organisations.Due to ongoing growth they are looking for an IT Support coordinator who has excellent organisational skills to help prioritise and co-ordinate their Service Desk team.This is a varied role and an excellent opportunity for someone to join the company as they grow, with the opportunity to learn and develop your skills.This is not a “hands on” IT Support role as such but having an IT background would be highly beneficial. The RoleMonitor, Manage and Coordinator all IT and Telecom Support Tickets.Manage multiple support ticket boards simultaneously.Allocate support tickets to engineers.Oversee escalated support tickets to third party IT and Telecom companies.Move / reschedule support tickets following delays, changes and unexpected events.Ensure Service Level Agreements (SLA’s) are met and engineers remain on track.Communicate updates to clients by telephone, email and within the ticketing system.Ensure information in our client management system is always up to date.Provide weekly and monthly ticket, utilisation and trend reporting.Work closely and in conjunction with the Service Delivery Manager. About YouExceptional organisational capabilities with the ability to prioritise workAble to work in a very fast paced environment managing multiple priorities.The ability to work in an environment where needs change by the minute.Logical with a keen eye for detail.Confident picking up the phone and updating clients both verbally and writtenAssertive with the ability to keep IT engineers on track.A good understanding of UK Geography would be advantageous.Excellent Microsoft Office Skills (Outlook, Excel and Word).There is a requirement to work from the office in Taunton one day a week for collaboration.In return they offer a competitive salary and benefits package and the opportunity to develop your career with a fantastic organisation.
Information Technology Support Coordinator employer: Better Days Recruitment
Contact Detail:
Better Days Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Coordinator
✨Tip Number 1
Familiarize yourself with common IT support ticketing systems. Understanding how these systems work will help you manage and allocate tickets more effectively, showcasing your readiness for the role.
✨Tip Number 2
Brush up on your organizational skills by practicing prioritization techniques. Being able to demonstrate your ability to manage multiple tasks in a fast-paced environment will set you apart from other candidates.
✨Tip Number 3
Develop your communication skills, especially over the phone and via email. Since you'll be updating clients regularly, being clear and confident in your communication will be crucial.
✨Tip Number 4
Gain a basic understanding of UK geography. This knowledge will help you better coordinate support tickets and communicate effectively with clients across different regions.
We think you need these skills to ace Information Technology Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and any relevant IT experience. Emphasize your ability to manage multiple priorities and your familiarity with ticketing systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly in managing support tickets and communicating with clients.
Showcase Your Communication Skills: Since the role involves client communication, provide examples in your application that demonstrate your verbal and written communication skills. Highlight any experience you have in updating clients or managing expectations.
Highlight Relevant Software Proficiency: Mention your proficiency in Microsoft Office, especially Outlook, Excel, and Word. If you have experience with any ticketing systems or IT management tools, be sure to include that as well.
How to prepare for a job interview at Better Days Recruitment
✨Showcase Your Organisational Skills
Since the role requires exceptional organisational capabilities, be prepared to discuss specific examples from your past experiences where you successfully managed multiple priorities and kept everything on track.
✨Demonstrate Your Communication Skills
This position involves a lot of client communication. Practice articulating how you would update clients about their support tickets, both verbally and in writing, to show that you can handle this aspect confidently.
✨Familiarize Yourself with Service Level Agreements (SLAs)
Understanding SLAs is crucial for this role. Be ready to explain what SLAs are and how you would ensure they are met, as this will demonstrate your knowledge and readiness for the position.
✨Highlight Your IT Background
Even though this isn't a hands-on IT support role, having an IT background is beneficial. Be sure to mention any relevant experience or knowledge you have that could help you coordinate effectively with the Service Desk team.
