At a Glance
- Tasks: Support integration and middleware technologies in healthcare environments, ensuring system stability and performance.
- Company: Join a global support team in a leading healthcare IT company.
- Benefits: Flexible remote work, competitive pay, and opportunities for career growth.
- Other info: Dynamic team environment with potential for future progression.
- Why this job: Make a real difference in healthcare by solving critical IT challenges.
- Qualifications: 2-3 years of IT support experience, especially in healthcare settings.
The predicted salary is between 36900 - 45100 £ per year.
A fantastic new permanent role for an experienced IT Support Service Analyst (IT/Middleware/Software Support) to join a Global Support and Operations Team. The ideal candidate will have hands-on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS.
You will be adept in troubleshooting, communication, client liaison and management skills. The main responsibility of the role is to ensure the stability, performance and reliability of integration and enterprise systems across the client base. While a large majority of the clients are healthcare related, there is also an opportunity to support financial and enterprise clients as required.
In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms. Providing 1st and 2nd line technical support within healthcare integration platforms and applications.
You will create a case that is determined by the threshold on the platform which will be of a low, medium or high status. You will monitor and have access to the client environment, solving queries and issues and carrying out preventative work for example, noticing when services have crashed or if no data is coming through.
This is a small, busy team but very important and integral to the business. This is a new position that will grow with time and understanding and there is plenty of opportunity for future growth and career progression.
The hours are standard Monday to Friday, however there are some remote out of hours work required that will be on a rota basis. There will be a remuneration for this. The office is based in London; however, this role is mainly remote working. It would be ideal if you can travel to central London one day a week however this can be flexible depending on your location.
Skills/experience and attributes required:
- Minimum of 2/3 years’ experience of 1st/2nd Line Middleware and Integration is essential
- Experience of working with the Microsoft Suite
- Familiarity with Windows and Linux administration
- A knowledge or understanding of ITIL is nice to have
- Experience of Rhapsody, InterSystems or Mirth
- Strong analytical skills
- Experience of working within the Healthcare sector is essential (exposure of working for or with the NHS is desirable)
- An understanding of or exposure of what an HL7 message is desirable
- Experience of working to SLA’s with a strong emphasis on service delivery
- Outstanding customer service and communication skills verbal and written
- Collaborative team player
- Proactive with a high attention of detail
- Accountable for own workload but also happy to work part of a team
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Hospitals and Health Care and IT System Data Services
Healthcare IT Support Service Analyst (IT/Middleware/Software Support) employer: Better Days Recruitment
Join a dynamic and expanding Energy business that values innovation and employee growth. As a Business Change Project Manager, you'll thrive in a supportive hybrid work environment that encourages collaboration and flexibility, with opportunities to lead impactful projects while developing your career. Enjoy the convenience of local parking and proximity to public transport, making your commute easier as you contribute to meaningful change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare IT Support Service Analyst (IT/Middleware/Software Support)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Better Days Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Better Days Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Better Days Recruitment!
✨Direct Apply to Better Days Recruitment
Let's not forget to apply directly through the Better Days Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Healthcare IT Support Service Analyst (IT/Middleware/Software Support)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Better Days Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Better Days Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Better Days Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
