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- Tasks: Support integration and middleware technologies in healthcare environments, ensuring system stability and performance.
- Company: Join a global support team in a leading healthcare IT company.
- Benefits: Competitive pay, remote work flexibility, and opportunities for career growth.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: 2-3 years of IT support experience, especially in healthcare settings.
- Other info: Dynamic team environment with potential for future progression.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic new permanent role for an experienced IT Support Service Analyst (IT/Middleware/Software Support) to join a Global Support and Operations Team.
The ideal candidate will have hands-on experience of supporting integration and middleware technologies within complex healthcare environments, particularly the NHS. You will be adept in troubleshooting, communication, client liaison and management skills.
The main responsibility of the role is to ensure the stability, performance and reliability of integration and enterprise systems across the client base. While a large majority of the clients are healthcare related, there is also an opportunity to support financial and enterprise clients as required.
In addition to these responsibilities, you will also provide internal technical support to the existing workforce including desktop support, device management and the maintenance of internal IT systems and security platforms.
Providing 1st and 2nd line technical support within healthcare integration platforms and applications. You will create a case that is determined by the threshold on the platform which will be of a low, medium or high status. You will monitor and have access to the client environment, solving queries and issues and carrying out preventative work for example, noticing when services have crashed or if no data is coming through.
This is a small, busy team but very important and integral to the business. This is a new position that will grow with time and understanding and there is plenty of opportunity for future growth and career progression.
The hours are standard Monday to Friday, however there are some remote out of hours work required that will be on a rota basis. There will be a remuneration for this. The office is based in London; however, this role is mainly remote working. It would be ideal if you can travel to central London one day a week however this can be flexible depending on your location.
Skills/experience and attributes required:
- Minimum of 2/3 years’ experience of 1st/2nd Line Middleware and Integration is essential
- Experience of working with the Microsoft Suite
- Familiarity with Windows and Linux administration
- A knowledge or understanding of ITIL is nice to have
- Experience of Rhapsody, InterSystems or Mirth
- Strong analytical skills
- Experience of working within the Healthcare sector is essential (exposure of working for or with the NHS is desirable)
- An understanding of or exposure of what an HL7 message is desirable
- Experience of working to SLA’s with a strong emphasis on service delivery
- Outstanding customer service and communication skills verbal and written
- Collaborative team player
- Proactive with a high attention of detail
- Accountable for own workload but also happy to work part of a team
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Hospitals and Health Care and IT System Data Services
Healthcare IT Support Service Analyst (IT/Middleware/Software Support) in England employer: Better Days Recruitment
Contact Detail:
Better Days Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare IT Support Service Analyst (IT/Middleware/Software Support) in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare IT space, especially those who have experience with NHS systems. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects where you've tackled middleware and integration challenges. This will help you stand out during interviews and show that you’re not just talk but action.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and healthcare environments. Role-playing with a friend can help you articulate your experience and skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to stay updated on new opportunities tailored for you.
We think you need these skills to ace Healthcare IT Support Service Analyst (IT/Middleware/Software Support) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with middleware and integration technologies, especially in healthcare. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support in healthcare and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities, especially in complex environments like the NHS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Better Days Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of middleware and integration technologies, especially those used in healthcare. Be ready to discuss your hands-on experience with tools like Rhapsody or Mirth, and how you've tackled issues in complex environments like the NHS.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to monitor systems for crashes or data flow problems, and be ready to explain your thought process and the steps you took to fix them.
✨Communicate Like a Pro
Since this role involves client liaison, practice articulating your thoughts clearly and confidently. You might be asked to explain technical concepts to non-technical stakeholders, so demonstrate your ability to simplify complex information without losing the essence.
✨Emphasise Teamwork and Accountability
This position is part of a small, busy team, so highlight your collaborative spirit. Share examples of how you've worked effectively within a team, while also taking ownership of your tasks. Show that you're proactive and detail-oriented, ready to contribute to the team's success.
