At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a growing tech team in vibrant Brighton with a friendly atmosphere.
- Benefits: Competitive salary, great benefits, and opportunities for career growth.
- Other info: Dynamic work environment with a supportive team and potential for advancement.
- Why this job: Kickstart your IT career while helping others solve tech problems every day.
- Qualifications: IT-related degree or CompTia certification and at least one year of support experience.
The predicted salary is between 28000 - 42000 £ per year.
Our client is looking for a 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in central Brighton, and you will be based in the Brighton office 4 days a week and the Crawley office one day a week (this journey is expendable). This may be subject to change in the future.
You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess ideally a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software. Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business.
Great opportunity to grow within your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.
Skills/Experience/Attributes:
- Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
- CompTia is highly desirable
- At least one year of working experience in an IT Support role in a professional office environment
- Knowledge and experience of Active Directory administration
- Experience of the full Microsoft suite
- MS Office 365 experience is desirable
- Hardware troubleshooting and fault diagnosis
- Knowledge of Word, Excel, Outlook, Teams and PowerPoint
- Outstanding communication skills, face to face, verbally and written
- Good listener and remains calm under pressure
- High attention to detail
- Enjoys learning new skills and is a fast learner
- Likes to be part of a team but also works under own initiative
1st Line IT Support Engineer in Brighton employer: Better Days Recruitment
Join a dynamic and expanding Energy business that values innovation and employee growth. As a Business Change Project Manager, you'll thrive in a supportive hybrid work environment that encourages collaboration and flexibility, with opportunities to lead impactful projects while developing your career. Enjoy the convenience of local parking and proximity to public transport, making your commute easier as you contribute to meaningful change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Better Days Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Better Days Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Better Days Recruitment!
✨Direct Apply to Better Days Recruitment
Let's not forget to apply directly through the Better Days Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Better Days Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Better Days Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Better Days Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
