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- Tasks: Support users with technical issues and resolve complex IT problems.
- Company: Join a growing tech team in a supportive environment.
- Benefits: Hybrid working, competitive salary, and excellent company perks.
- Why this job: Kickstart your IT career and make a real difference in a dynamic team.
- Qualifications: 2+ years in 2nd Line support and strong communication skills.
- Other info: Great opportunity for career growth in a friendly atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for an experienced 2nd Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in Crawley in West Sussex and offers hybrid working of two days in the office and three days working from home per week.
You will ideally possess two years’ experience in a 2nd Line Desktop/Service Desk role where you have a blend of both types of experience. You will be supporting a large number of internal end users across multiple offices, with all 2nd line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software. Working on more complex problems that the 1st Line team are unable to fix and also happy to pick up the odd escalation as and when required or in the absence of the senior team member. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business at all times.
Great opportunity to grow your IT career within a successful business. Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.
Skills/Experience/attributes:
- Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
- CompTia is highly desirable
- At least two years’ experience in a similar role is essential
- Ideally worked as internal IT support for a professional business
- Experience of Active Directory administration
- Entra ID (Azure ID) admin experience
- Experience of the full Microsoft suite
- MS Office 365 experience is desirable
- Network troubleshooting (wired and WiFi)
- Hardware trouble shooting and fault diagnosis
- Knowledge of Word, Excel, Outlook, Teams and PowerPoint
- Outstanding communication skills, face to face, verbally and written
- Strong customer service skills
- Good listener and remains calm under pressure
- High attention to detail
- Likes to be part of a team but also working under own initiative
IT 2nd Line Desktop/Service Desk Support employer: Better Days Recruitment Ltd
Contact Detail:
Better Days Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Desktop/Service Desk Support
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace IT 2nd Line Desktop/Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Desktop/Service Desk roles. Use keywords from the job description to show that you’re a perfect fit for the role and that you understand what they’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled complex IT issues and supported users in previous roles. This is where we want to see your personality and passion for IT support come through.
Show Off Your Skills: Don’t forget to mention your technical skills, especially with Active Directory, Azure ID, and the Microsoft suite. We love seeing candidates who can demonstrate their troubleshooting abilities and customer service skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Better Days Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, Azure ID, and the Microsoft suite. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your outstanding communication and customer service skills. Think about times when you resolved a complex issue while keeping the user informed and calm.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Problem-Solving Scenarios
Prepare for potential technical questions or scenarios that might come up during the interview. Practising how you would approach and resolve these issues can demonstrate your critical thinking and problem-solving abilities.
