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- Tasks: Support a busy team by managing customer queries and maintaining the metering database.
- Company: Join a dynamic utilities company with a focus on customer service.
- Benefits: Enjoy hybrid working, competitive salary, and fantastic training opportunities.
- Why this job: Make a real difference in customer interactions while developing your analytical skills.
- Qualifications: Degree educated with 1-2 years of office experience and strong Excel skills.
- Other info: Perfect for detail-oriented graduates who thrive in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Great opportunity to join a busy and integral team as a Technical Team Support on an initial 12-month fixed term contract basis. Supporting the effective operation of a Utilities Metering Department. Ensuring the metering database is accurately maintained and kept fully up to date. Monitoring and dealing with customer queries in Jira, responding to email and telephone enquiries accordingly. Providing external customers with updates and updating customer portfolio statuses. Providing remote fault investigation and information around the customers meter queries, escalating the issue if more complex to a different internal team. Processing of orders, overviewing and then arranging the delivery of the electricity/utility meters and ensuring the order is fulfilled. Various administration tasks and looking at information and data which would very much suit an analytical mind. This role would suit a graduate with a high attention to detail, who enjoys working on systems, excel and also enjoys customer interaction via phone and through email communication. You will already possess a minimum of 1-2 years’ experience working in a commercial office environment. The role offers hybrid working of two days in the office and three days working from home each week. A competitive salary, fantastic training and great company benefits on offer.
Skills/experience and attributes:
- Degree educated
- Minimum of one year commercial office experience
- Intermediate level of Word, Excel and Outlook (particularly Excel)
- Experience of Jira is desirable
- Strong administrative skills
- Keen eye for detail
- Analytical mind
- Clear and concise communicator, verbal and written
- Confident with using different computer systems and databases
- Strong problem-solving skills
- Professional and friendly nature
- Some exposure to a commercial office environment would be preferred
- Good listener
- Solid customer service experience
Customer Service and Administration Technical Team Support in Horley employer: Better Days Recruitment Ltd
Contact Detail:
Better Days Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Administration Technical Team Support in Horley
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your analytical skills! Prepare examples from your past experience where you've solved problems or improved processes. This will demonstrate your keen eye for detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service and Administration Technical Team Support in Horley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Team Support. Highlight your experience in customer service and administration, especially any work with databases or Jira. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Utilities Metering Department. Share specific examples of your analytical skills and attention to detail that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your clear and concise communication style. We love candidates who can express themselves well, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Better Days Recruitment Ltd
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the Utilities Metering Department and how it operates. Brush up on your knowledge of Jira, Excel, and any other tools mentioned in the job description. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and concise communication. Think about examples from your past experience where you've successfully handled customer queries or resolved issues. Be ready to discuss these during the interview.
✨Demonstrate Your Analytical Mind
Prepare to showcase your analytical skills. You might be asked to solve a problem or analyse a scenario related to metering data. Bring examples of how you've used your analytical abilities in previous roles, especially in a commercial office environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.