Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with technical issues and resolve complex IT queries.
- Company: Join a growing tech team in Crawley with a hybrid work model.
- Benefits: Enjoy competitive salary, excellent benefits, and a friendly team environment.
- Why this job: Kickstart your IT career and make a real impact in a supportive setting.
- Qualifications: Two years' experience in 2nd Line support and strong communication skills.
- Other info: Great opportunity for career growth in a dynamic IT environment.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for an experienced 2nd Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in Crawley in West Sussex and offers hybrid working of two days in the office and three days working from home per week.
You will ideally possess two years’ experience in a 2nd Line Desktop/Service Desk role where you have a blend of both types of experience. You will be supporting a large number of internal end users across multiple offices, with all 2nd line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software. Working on more complex problems that the 1st Line team are unable to fix and also happy to pick up the odd escalation as and when required or in the absence of the senior team member. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business at all times.
Great opportunity to grow your IT career within a successful business. Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.
Skills/Experience/Attributes:
- Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
- CompTia is highly desirable
- At least two years’ experience in a similar role is essential
- Ideally worked as internal IT support for a professional business
- Experience of Active Directory administration
- Entra ID (Azure ID) admin experience
- Experience of the full Microsoft suite
- MS Office 365 experience is desirable
- Network troubleshooting (wired and WiFi)
- Hardware troubleshooting and fault diagnosis
- Knowledge of Word, Excel, Outlook, Teams and PowerPoint
- Outstanding communication skills, face to face, verbally and written
- Strong customer service skills
- Good listener and remains calm under pressure
- High attention to detail
- Likes to be part of a team but also working under own initiative
IT 2nd Line Desktop/Service Desk Support in Crawley employer: Better Days Recruitment Ltd
Contact Detail:
Better Days Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Desktop/Service Desk Support in Crawley
✨Tip Number 1
Network with people in the industry! Reach out to your connections on LinkedIn or attend local tech meetups. You never know who might have a lead on that perfect 2nd Line IT role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to discuss your experience with ticketing systems and troubleshooting. We want you to shine!
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be sure to highlight your customer service experience and how you handle pressure. We love a good team player!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our growing team.
We think you need these skills to ace IT 2nd Line Desktop/Service Desk Support in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your 2nd Line Desktop/Service Desk experience and any relevant skills like Active Directory or MS Office 365. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in supporting end users and how you handle complex issues. We love a good story that showcases your skills!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your outstanding communication skills. Whether it's in your CV or cover letter, we want to see clear, concise language that demonstrates your ability to keep users updated and informed.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Better Days Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, Azure ID, and the Microsoft suite. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your outstanding communication skills. Think about times when you’ve helped users resolve their issues while keeping them informed throughout the process.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling escalated issues or working under pressure. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and calmness in challenging situations.
