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- Tasks: Install and maintain AV equipment in customers' homes while providing top-notch customer service.
- Company: Join a growing tech company focused on modern AV solutions.
- Benefits: Enjoy a competitive salary, training, company car, and mileage reimbursement.
- Why this job: Kickstart your career in tech with hands-on experience and full training provided.
- Qualifications: Interest in AV technology and strong customer service skills are essential.
- Other info: Flexible working hours with occasional overnight stays for team support.
My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team. Covering the Cambridge area, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers' households. The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous. They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.
Key Responsibilities
- Install and maintain metering equipment and software in customer homes.
- Educate customers in the correct use and care of the metering equipment.
- Remove Television and Broadband monitoring equipment from homes.
- Provide training on the use of equipment and software to customers.
- Store monitoring equipment safely when not installed in homes.
- Resolve or escalate any issues related to the monitoring equipment or software.
- Provide accurate information to management, office staff and customers regarding field activity and equipment in customers' homes.
Essential Skills & Experience
- An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
- Experience in installing software and following menu systems on Windows computers.
- Ability to work without direct supervision to a high standard. The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
- Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
- Excellent customer service skills, as the field technician represents the client in customers' homes. Professionalism, punctuality, and courtesy are essential.
- Flexibility to work away from home, with occasional overnight stays.
- A full driving license with no more than 6 points (company vehicle provided).
In return they offer a great benefits package, training, company car and mileage. Please note a CRB check is required to undertake this role.
AV Field Technician in Cambridge employer: Better Days Recruitment Ltd
Contact Detail:
Better Days Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Technician in Cambridge
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in and what you can bring to the table. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your technical skills related to AV equipment and software installation. Being able to demonstrate your knowledge during the interview can really impress the hiring team. We want to see that you're not just interested but also capable of handling the tasks at hand.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows your enthusiasm for the role and helps us understand if the company is the right fit for you. Think about what you want to know about the team dynamics or training opportunities.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Remind them why you’re excited about the position and how you can contribute to their team. Plus, it keeps you on their radar!
We think you need these skills to ace AV Field Technician in Cambridge
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your understanding of modern TV, computer, and broadband systems in your application. We want to see your passion for technology shine through!
Customer Service is Key: Since you'll be working directly with customers, emphasise any previous experience in customer-facing roles. We love candidates who can demonstrate excellent communication and professionalism.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with our team.
How to prepare for a job interview at Better Days Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of AV equipment, broadband systems, and software installation. Being able to discuss your understanding of these technologies will show that you're genuinely interested in the role and can hit the ground running.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or educated customers, as this will demonstrate your ability to represent the company well.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach troubleshooting and resolving technical issues. Employers love candidates who can think on their feet, so share specific examples of challenges you've faced and how you overcame them.
✨Plan for Flexibility
Since the job may require overnight stays and working away from home, be prepared to discuss your flexibility and willingness to adapt. Highlight any previous experiences where you've successfully managed similar situations.
