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- Tasks: Install and maintain AV equipment in customers' homes while providing excellent customer service.
- Company: Join a growing tech company focused on modern AV solutions.
- Benefits: Great benefits package, training, company car, and mileage reimbursement.
- Why this job: Kickstart your career in tech with hands-on experience and full training provided.
- Qualifications: Interest in AV technology and customer service skills are essential.
- Other info: Flexible working with occasional overnight stays and opportunities for growth.
My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team. Covering the Bristol area, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers' households. The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous. They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.
Key Responsibilities
- Install and maintain metering equipment and software in customer homes.
- Educate customers in the correct use and care of the metering equipment.
- Remove Television and Broadband monitoring equipment from homes.
- Provide training on the use of equipment and software to customers.
- Store monitoring equipment safely when not installed in homes.
- Resolve or escalate any issues related to the monitoring equipment or software.
- Provide accurate information to management, office staff and customers regarding field activity and equipment in customers' homes.
Essential Skills & Experience
- An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
- Experience in installing software and following menu systems on Windows computers.
- Ability to work without direct supervision to a high standard.
- The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
- Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
- Excellent customer service skills, as the field technician represents the client in customers' homes. Professionalism, punctuality, and courtesy are essential.
- Flexibility to work away from home, with occasional overnight stays.
- A full driving license with no more than 6 points (company vehicle provided).
Please note a CRB check is required to undertake this role.
AV Field Engineer in Bristol employer: Better Days Recruitment Ltd
Contact Detail:
Better Days Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Engineer in Bristol
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your technical skills related to AV equipment and software installation. Being able to demonstrate your knowledge during the interview can really impress the hiring team. We want to see that you're ready to hit the ground running!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps us understand if the company is the right fit for you. Think about what you want to know about the team or training opportunities.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows professionalism, which is key in customer-facing roles like this one!
We think you need these skills to ace AV Field Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV equipment and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your tech-savvy side!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in computing or telecoms makes you a great fit. Keep it friendly and professional!
Show Off Your Tech Knowledge: In your application, mention any specific experience you have with installing software on PCs, Macs, or tablets. We love candidates who are passionate about modern technology, so let that enthusiasm come through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Better Days Recruitment Ltd
✨Know Your AV Stuff
Brush up on your knowledge of audio-visual equipment and software. Be ready to discuss your experience with installing and maintaining such systems, as well as any troubleshooting you've done. Showing genuine interest in modern technology will definitely impress them!
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Prepare to share how you’ve educated customers or resolved issues in the past. They want to see that you can represent their brand professionally.
✨Demonstrate Your Independence
This job requires working without direct supervision, so be prepared to talk about times when you've successfully managed tasks on your own. Highlight your ability to schedule appointments and meet deadlines while maintaining high standards.
✨Flexibility and Team Spirit
Be ready to discuss your willingness to work as part of a team and your flexibility regarding overnight stays. They’ll appreciate candidates who are adaptable and can support the wider field force when needed.
