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- Tasks: Install and maintain AV equipment in customers' homes while providing excellent customer service.
- Company: Join a growing tech company focused on modern AV solutions.
- Benefits: Great benefits package, training, company car, and mileage reimbursement.
- Why this job: Kickstart your career in tech with hands-on experience and full training provided.
- Qualifications: Interest in AV technology and customer service skills are essential.
- Other info: Flexible working with occasional overnight stays and opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team. Covering the Cambridge area, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers' households.
The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous. They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.
Key Responsibilities- Install and maintain metering equipment and software in customer homes.
- Educate customers in the correct use and care of the metering equipment.
- Remove Television and Broadband monitoring equipment from homes.
- Provide training on the use of equipment and software to customers.
- Store monitoring equipment safely when not installed in homes.
- Resolve or escalate any issues related to the monitoring equipment or software.
- Provide accurate information to management, office staff and customers regarding field activity and equipment in customers' homes.
- An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
- Experience in installing software and following menu systems on Windows computers.
- Ability to work without direct supervision to a high standard.
- The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
- Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
- Excellent customer service skills, as the field technician represents the client in customers' homes. Professionalism, punctuality, and courtesy are essential.
- Flexibility to work away from home, with occasional overnight stays.
- A full driving license with no more than 6 points (company vehicle provided).
Please note a CRB check is required to undertake this role.
AV Field Technician employer: Better Days Recruitment Ltd
Contact Detail:
Better Days Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Technician
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how your skills align with what they do. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves interacting with customers, think of examples from your past experiences where you’ve provided excellent service. We want to demonstrate that we can handle any situation with professionalism and courtesy.
✨Tip Number 3
Be ready to talk tech! Brush up on your knowledge of AV equipment, broadband systems, and software installation. We should be prepared to discuss how we can troubleshoot issues and educate customers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the position. Plus, it keeps us fresh in their minds as they make their decision.
We think you need these skills to ace AV Field Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight any experience you have with AV equipment, software installation, or customer service. We want to see how your background aligns with the role of a Field Technician!
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through in your application. We love candidates who can connect with customers and provide excellent service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Better Days Recruitment Ltd
✨Know Your AV Gear
Make sure you brush up on your knowledge of audio-visual equipment and software. Familiarise yourself with common installation processes and troubleshooting techniques, as this will show your potential employer that you're ready to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to discuss your previous experiences in customer-facing roles. Think of specific examples where you provided excellent service or resolved issues effectively, as this will highlight your suitability for the position.
✨Show Your Tech Savvy
Demonstrate your understanding of modern technology, especially in relation to broadband, smartphones, and tablets. Be ready to talk about any relevant projects or experiences you've had, as this will showcase your passion and commitment to the field.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific installation challenge or customer complaint. Practising these types of questions can help you feel more confident and prepared.
