Member Engagement Coordinator

Starting Date: As soon as possible

Contract type: Full-time and open-ended

Salary: £43,740 commensurate with relevant experience and skills

Location: London, United Kingdom

Application closing date: 23rd July 2025

About The Job

Are you purpose-led and ready to embark on a journey to shape the future of sustainable cotton? Join us at Better Cotton as a Member Engagement Coordinator and support a global team responsible for delivering high-impact results for the world’s largest cotton sustainability initiative – we support more sustainable farming practices and farm livelihoods for nearly 3 million farmers in the Better Cotton network in 23 countries around the world.

Better Cotton is seeking to hire a Member Engagement Coordinator based in the UK who will be responsible for maintaining optimal engagement with members of Better Cotton, recruiting new members, and managing projects and process improvements. The role involves regular interaction mainly with apparel and fashion retailers and brands, but also with other commercial members of Better Cotton, essential for driving uptake of Better Cotton and generating related volume-based fees as they source Better Cotton. These fees are re-invested into the Better Cotton field implementation programme through capacity building, to deepen impact as Better Cotton works towards its 2030 Strategic goals. The position specifically supports the achievement of more than 2.7 m metric tons of Better Cotton uptake by Retailer and Brand Members in 2024, so the ability to convincingly communicate the business case for sustainable cotton to all types of stakeholders in the commercial sector is key.

The position comes with an incredible growth opportunity for a skilled professional wanting to consolidate previous successful commercial experience in sustainability and/or CSR, to work across a more sustainable commodity as it transforms the sector. The role is suitable for a self-motivated, positive, dynamic, engaging, and service-oriented individual able to inspire and guide companies in adopting and committing long-term to the Better Cotton programme.

The Challenge

Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improve soil health across our network, improve farm income and support women’s empowerment among farmers and farm workers.

As a Member Engagement Coordinator, you will be responsible for engaging with existing and new members, driving Better Cotton uptake among retailers and brands, and supporting the program’s sustainability goals through project management and process improvements. The role will also help generate volume-based fees that are reinvested into field programs to achieve Better Cotton’s 2030 strategic objectives.

Key Responsibilities

• Support the recruitment, onboarding, and engagement of Retailer and Brand Members.
• Act as account manager for a portfolio of members, helping embed Better Cotton sourcing practices.
• Facilitate alignment across teams and ensure members meet annual reporting and uptake requirements.
• Lead and support member training, events, and communications, including webinars and industry forums.
• Develop and improve tools and processes to scale member services and engagement.
• Collaborate on cross-functional projects and contribute to broader team initiatives.

Essential

We are looking for someone who has:

• Minimum 3 years’ experience working with international retailers/brands, sustainability, supply chains, or membership organisations.
• Strong public speaking and pitching skills, with the ability to make the case for sustainability.
• Excellent collaboration and relationship-building skills across cultures and teams.
• Confident communicator with fluency in English, both written and spoken.
• Strong project management, multitasking, and organisational skills.
• Proactive, adaptable, and able to work independently under pressure.
• Skilled in MS Office (Word, PowerPoint, Excel), with solid analytical abilities.
• Comfortable engaging senior stakeholders and experienced in negotiation and facilitation.

Desirable

Knowledge of Chain of Custody systems and sustainable raw material strategies.

Experience using Salesforce or other CRMs.

Skilled in creating engaging presentations (PowerPoint, Prezi).

Event planning and multi-stakeholder facilitation experience.

Additional languages, especially French, German, Spanish, or Italian.

What We Offer

• Competitive salary.
• Hybrid working – One day per week in the office (Canary Wharf).
• The opportunity to work from anywhere in the world for up to one month per year.
• Flexible working, with core hours from 10 am to 4 pm local time.
• Continuous learning and development.
• Pension scheme.
• 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas.
• Enhanced parental benefits.
• A warm, positive working environment where everyone is valued.
• The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based in the UK. Better Cotton offers flexible working, with core hours being 10 am – 4 pm. This position will follow a hybrid working setup. The position will require up to 20% foreign travel under normal circumstances.

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 23/07/2025 via this link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Our hiring process

Initial Screening: Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicants. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews: If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.

Assessment And Testing: Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.

Reference Checks: Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton to provide insights into their performance and capabilities.

Offer Stage: After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton

Better Cotton is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About Our Values

The post holder will be expected to operate in line with our workplace values which are:

• Trustworthy (including honest, transparent, credible)
• Integrity (including responsible, authentic)
• Positive (including problem-solving, pragmatic)
• Engaging (including adaptable, inclusive, holistic)
• Daring (including courageous, innovative, game-changing)

Being you @ Better Cotton

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources. We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.