Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and enhance productivity for a global team.
- Company: Join Better Cotton Initiative, driving sustainable cotton farming worldwide.
- Benefits: Competitive salary, hybrid working, generous leave, and continuous learning opportunities.
- Other info: Diverse workplace committed to equal opportunity and personal growth.
- Why this job: Make a real impact while supporting innovative IT solutions in a dynamic environment.
- Qualifications: Bachelor’s degree in IT or 2+ years of relevant experience required.
The predicted salary is between 34904 - 34904 ÂŁ per year.
Starting Date: July 2026
Contract type: Full-time and open-ended
Location: London (Hybrid)
Application closing date: 05/06/2026
Salary: ÂŁ34,904
About the Job
As an IT Services Officer, you will enable Better Cotton’s global workforce to operate securely, efficiently and collaboratively. By delivering reliable user support and maintaining robust digital systems, you will enhance organisational productivity and resilience, directly supporting our mission to drive sustainable cotton farming worldwide.
The Challenge
Looking ahead to 2030, the role will contribute to reducing GHG emissions from cotton production, cutting synthetic pesticide use, improving soil health, boosting farm income, and supporting women’s empowerment among farmers and farm workers.
Responsibilities
- Deliver responsive and user‑focused IT support to enhance staff productivity and satisfaction.
- Provide timely troubleshooting and guidance to global staff, aiming for 95% resolution within SLA.
- Administer systems and user access to maintain operational integrity and security.
- Manage user accounts and permissions with 100% compliance with access‑control policies.
- Collaborate on process‑improvement initiatives to streamline IT operations.
- Document and refine IT workflows to improve efficiency during support and administration activities.
- Support IT project delivery to drive innovation and efficiency.
- Contribute to the planning and execution of IT projects, ensuring milestones are met on time and within scope.
- Support the management of global IT equipment lifecycle to ensure availability and compliance.
- Oversee procurement, inventory, and deployment of IT assets with 100% tracking accuracy.
- Ensure all equipment meets operational standards and is replaced according to lifecycle processes.
- Maintain IT equipment in the London office to a high standard.
- Be present in the office at least three days a week to provide in‑person support and maintenance duties.
- Work collaboratively with line managers to set clear, outcome‑based objectives aligned with function‑wide and organisational goals.
- Take ownership of agreed objectives, ensuring alignment with team priorities and performance expectations.
Essential Experience and Qualifications
- Bachelor’s degree in computer science/information technology, or 2+ years of experience in IT services or support roles with a focus on cloud‑based tools support and management.
- Experience providing IT troubleshooting support, especially for users located elsewhere.
- Proven ability to collaborate effectively across teams and cultures, with strong relationship‑building skills and a service‑oriented attitude.
- Experience managing workload to prioritise support requests effectively.
- Ability to learn new IT technologies on the go while supporting staff.
Skills & Competencies
- Data‑Driven Decision‑Making – uses analytics to evaluate issues and implement efficiency solutions.
- Effective Communication – tailors messages to engage, inform and influence varied audiences.
- Clear, concise technical communication.
Technical Competencies
- Microsoft 365 suite (M365 Admin, SharePoint, OneDrive, Teams, Power Automate, Planner, etc.).
- Microsoft Intune, Azure Entra ID and Windows Operating Systems.
- Root‑cause analysis, trend identification and proactive solution development.
- Utilisation of existing IT infrastructure and systems to provide long‑term resolutions.
Language Requirements
Fluency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly and concisely.
What We Offer
- Competitive salary.
- Hybrid working – two to three days a week in the London office.
- Opportunity to work from anywhere in the world for up to one month per year.
- Flexible working with core hours from 10 am to 4 pm local time.
- Continuous learning and development.
- Pension scheme.
- Generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events.
- Enhanced parental benefits.
- Opportunity to make a real impact.
Working Arrangements
Full‑time (40 hours per week), based in London. The role requires limited international travel.
Diversity and Equal Opportunity
Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. We welcome applications from people of all backgrounds, orientations, beliefs and identities, including individuals with disabilities and those who are protected by the Equality Act 2010.
IT Services Officer in London employer: Better Cotton
Contact Detail:
Better Cotton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or manage user accounts. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Services Officer role. Plus, it shows you’re genuinely interested in joining our mission to drive sustainable cotton farming worldwide.
We think you need these skills to ace IT Services Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Services Officer role. Highlight your experience with cloud-based tools and user support, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT services and how you can contribute to our mission at Better Cotton. Keep it concise but impactful!
Showcase Your Communication Skills: Since effective communication is crucial for this role, make sure your application showcases your ability to convey technical information clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Better Cotton
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Microsoft 365 suite and other relevant technologies mentioned in the job description. Brush up on your troubleshooting skills, especially for remote users, as this will be a key part of your role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues or improved processes. Highlight your ability to use data-driven decision-making to enhance efficiency, as this aligns with the company’s goals.
✨Demonstrate Your Communication Skills
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with diverse teams, so being able to tailor your message is crucial. Consider role-playing with a friend to refine your approach.
✨Be Ready to Collaborate
Expect questions about teamwork and collaboration. Think of instances where you’ve worked across different teams or cultures, and be prepared to discuss how you built relationships and contributed to shared objectives.