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- Tasks: Provide top-notch IT support and enhance productivity for a global team.
- Company: Join Better Cotton, a leader in sustainable farming initiatives.
- Benefits: Enjoy a competitive salary, hybrid work, and generous leave policies.
- Other info: Diverse workplace with opportunities for continuous learning and growth.
- Why this job: Make a real impact on sustainable cotton farming while developing your IT skills.
- Qualifications: Degree in IT or 2+ years of relevant experience required.
The predicted salary is between 34904 - 34904 ÂŁ per year.
Starting Date: July 2026
Contract type: Full-time and open-ended
Location: London (Hybrid)
Application closing date: 05/06/2026
Salary: ÂŁ34,904
About the Job
As an IT Services Officer, you will enable Better Cotton’s global workforce to operate securely, efficiently and collaboratively. By delivering reliable user support and maintaining robust digital systems, you will enhance organisational productivity and resilience, directly supporting our mission to drive sustainable cotton farming worldwide.
The Challenge
Looking ahead to 2030, the role will contribute to reducing GHG emissions from cotton production, cutting synthetic pesticide use, improving soil health, boosting farm income, and supporting women’s empowerment among farmers and farm workers.
Responsibilities
- Deliver responsive and user‑focused IT support to enhance staff productivity and satisfaction.
- Provide timely troubleshooting and guidance to global staff, aiming for 95% resolution within SLA.
- Administer systems and user access to maintain operational integrity and security.
- Manage user accounts and permissions with 100% compliance with access‑control policies.
- Collaborate on process‑improvement initiatives to streamline IT operations.
- Document and refine IT workflows to improve efficiency during support and administration activities.
- Support IT project delivery to drive innovation and efficiency.
- Contribute to the planning and execution of IT projects, ensuring milestones are met on time and within scope.
- Support the management of global IT equipment lifecycle to ensure availability and compliance.
- Oversee procurement, inventory, and deployment of IT assets with 100% tracking accuracy.
- Ensure all equipment meets operational standards and is replaced according to lifecycle processes.
- Maintain IT equipment in the London office to a high standard.
- Be present in the office at least three days a week to provide in‑person support and maintenance duties.
- Work collaboratively with line managers to set clear, outcome‑based objectives aligned with function‑wide and organisational goals.
- Take ownership of agreed objectives, ensuring alignment with team priorities and performance expectations.
Essential Experience and Qualifications
- Bachelor’s degree in computer science/information technology, or 2+ years of experience in IT services or support roles with a focus on cloud‑based tools support and management.
- Experience providing IT troubleshooting support, especially for users located elsewhere.
- Proven ability to collaborate effectively across teams and cultures, with strong relationship‑building skills and a service‑oriented attitude.
- Experience managing workload to prioritise support requests effectively.
- Ability to learn new IT technologies on the go while supporting staff.
Skills & Competencies
- Data‑Driven Decision‑Making – uses analytics to evaluate issues and implement efficiency solutions.
- Effective Communication – tailors messages to engage, inform and influence varied audiences. Clear, concise technical communication.
Technical Competencies
- Microsoft 365 suite (M365 Admin, SharePoint, OneDrive, Teams, Power Automate, Planner, etc.).
- Microsoft Intune, Azure Entra ID and Windows Operating Systems.
- Root‑cause analysis, trend identification and proactive solution development.
- Utilisation of existing IT infrastructure and systems to provide long‑term resolutions.
Language Requirements
Fluency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly and concisely.
What We Offer
- Competitive salary.
- Hybrid working – two to three days a week in the London office.
- Opportunity to work from anywhere in the world for up to one month per year.
- Flexible working with core hours from 10 am to 4 pm local time.
- Continuous learning and development.
- Pension scheme.
- Generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events.
- Enhanced parental benefits.
- Opportunity to make a real impact.
Working Arrangements
Full‑time (40 hours per week), based in London. The role requires limited international travel.
Diversity and Equal Opportunity
Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. We welcome applications from people of all backgrounds, orientations, beliefs and identities, including individuals with disabilities and those who are protected by the Equality Act 2010.
IT Services Officer employer: Better Cotton
Contact Detail:
Better Cotton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Officer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. For the IT Services Officer role, understand Better Cotton’s goals and how your skills can help them achieve their sustainability targets. Tailor your answers to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. Focus on showcasing your troubleshooting skills and your ability to work collaboratively across teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Better Cotton.
We think you need these skills to ace IT Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Services Officer role. Highlight your experience with cloud-based tools and any relevant IT support roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT services and how you can contribute to Better Cotton’s mission. Keep it concise and engaging, and don’t forget to mention your problem-solving skills.
Showcase Your Communication Skills: As an IT Services Officer, effective communication is key. In your application, demonstrate your ability to communicate technical information clearly and concisely. We want to see how you can engage with diverse audiences!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Better Cotton
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Microsoft 365 suite and other technical competencies mentioned in the job description. Brush up on your knowledge of cloud-based tools, as you'll need to demonstrate your ability to troubleshoot and support users effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, especially for remote users. Highlight your experience with root-cause analysis and how you’ve implemented long-term solutions to improve efficiency.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a clear and concise manner. Since effective communication is key, consider how you can tailor your messages to engage different audiences, especially when discussing IT support and troubleshooting.
✨Demonstrate Your Collaborative Spirit
Be ready to discuss how you've worked with diverse teams and cultures. Share specific instances where you’ve built relationships and collaborated on process improvements, as this role requires strong teamwork to enhance organisational productivity.