IT Services Coordinator

The IT Services Coordinator supports the delivery and continuous improvement of reliable, user‑focused IT services across Better Cotton’s global organisation. Working closely with the IT Services Manager, this role ensures high‑quality service delivery, effective platform administration, and strong service performance aligned with organisational frameworks and evolving business needs.

You will act as a key bridge between IT and business teams, helping ensure systems, tools, and processes enable efficient and consistent ways of working across geographies.

Looking ahead to 2030, we aim to reduce GHG emissions from cotton production by half, significantly cut synthetic pesticide use, improve soil health, increase farm incomes, and support women’s empowerment. As an IT Services Coordinator, you will play a critical role in enabling these ambitions by ensuring our global teams are supported by efficient, scalable, and high‑performing IT services.

• Support and drive continuous improvement of IT service delivery, identifying opportunities to enhance processes, tooling, and user experience.
• Oversee day‑to‑day IT support operations, including managing Level 2 escalations and ensuring timely resolution and high user satisfaction.
• Administer and optimise core IT platforms (e.g. Microsoft 365 and SaaS tools) to meet business needs and organisational standards.
• Contribute to IT service management (ITSM) tooling, including workflows, automation, reporting, and future system improvements.
• Coordinate vendor relationships, ensuring effective delivery of hardware, software, and support services in line with cost and quality expectations.
• Manage the end‑to‑end device and asset lifecycle (procurement, provisioning, tracking, and disposal) across global teams.
• Lead IT knowledge management and user enablement through documentation, training, and adoption of IT platforms.
• Monitor SaaS platform developments and proactively identify opportunities for optimisation and innovation.
• Collaborate cross‑functionally with teams such as Data, People & Culture, and Operations to align IT services with organisational needs.
• Provide coaching and support to junior IT staff and contribute to a consistent global IT service model.

• Demonstrated experience in IT service delivery, IT support operations, or IT coordination roles.
• Demonstrated experience in IT support coordination, platform administration, and service improvement initiatives.
• Strong understanding of IT service management (ITSM) principles and tools.
• Experience managing vendors, IT assets, and service delivery performance.
• Excellent communication and stakeholder management skills, with the ability to work across global teams.
• Degree in IT, Computer Science, Business Information Systems, or equivalent experience.
• Professional certifications such as ITIL Foundation, Microsoft 365, or Agile/Scrum.
• Experience working in international, multicultural, or mission‑driven environments.
• Knowledge of ITSM tools (e.g. Dynamics, Jira) and workflow automation.
• Experience in knowledge management, user training, and driving technology adoption.

• Hybrid working – One day per week in our London office.
• The opportunity to work from anywhere in the world for up to one month per year.
• Flexible working, with core hours from 10 am to 4 pm local time.
• Continuous learning and development.
• A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home.
• Enhanced parental benefits.
• The opportunity to make your mark and make a difference.

The position is full-time (40 hours per week) and will be based in London. Better Cotton Initiative offers flexible working, with core hours being 10 am – 4 pm.

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 26.06.2026 via the application link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Better Cotton Initiative does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our Talent Acquisition team and relevant hiring managers to ensure a fair and human‑led assessment experience.

Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero‑tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.