Claims and Labelling Coordinator - 12 Months Maternity Cover

Contract type: Fixed term, 12 Months Maternity Cover

Location: London (Hybrid)

About the Job

The Claims & Labelling Coordinator is responsible for the development of the Better Cotton Initiative (BCI) Claims Framework, helping to drive demand for cotton produced under the BCI standard and strengthen BCI’s value offering. The role plays a key part in building long-term commitment and support for BCI’s mission from members, certified organisations, consumers and other relevant stakeholders.

The Challenge

Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improve soil health across our network, improve farm income and support women’s empowerment among farmers and farm workers.

Responsibilities

• Coordinating the development and continuous improvement of the Claims Framework and related documentation.
• With the support of the Claims team lead, project manage the revision process for the Claims Framework and labelling guidance, ensuring alignment with market trends, regulatory requirements and internal BCI developments.
• Conduct public consultations to ensure the Claims Framework and labelling guidance remains relevant and effective which includes coordinating internal, and external public consultations including retailer and brand member-specific sessions.
• Monitor the relevance and effectiveness of the Claims Framework and its requirements based on established internal and external feedback and market intelligence and identify areas for improvement, ensuring our claims and BCI Cotton label remain an effective tool for driving demand for BCI Cotton.
• Work with external legal counsel to ensure claims and label requirements and processes adhere to regulatory and legal requirements for Sustainability Claims & Labels in main jurisdictions of operation.
• Ensuring the Claims Framework & Management System remain ISEAL Code Compliant.
• Maintain alignment with ISEAL requirements by coordinating necessary updates to the Claims Framework and claims management system.
• Engaging with Members and Industry Groups on Green Claims.
• Respond to technical questions on claims internally or externally, and support internal teams with the delivery of resources for the implementation of the claims offering as needed.
• Matrix management of a Claims Officer.

Experience the following skills, knowledge, and experience:

• Experience with Sustainability Communications and Marketing in for B2B and B2C contexts and preferably in the textile industry.
• Understanding of legal requirements and market needs for sustainability claims both for brands as well as supply chain organisations.
• Strong project management skills: Capable of coordinating complex projects and managing deadlines and competing priorities effectively.
• Effective multi-stakeholder management and coordination skills: Ability to facilitate alignment and consensus among diverse opinions and stakeholders.
• Excellent verbal and written communication abilities: Proficient in both internal and external messaging in English, capable of drafting documents and communication pieces targeted at different audiences.
• Analytical skills combined with holistic thinking: Ability to design pragmatic solutions while considering the big picture.
• Familiarity with corporate sustainability reporting requirements and green claims legislations.
• Proven understanding and/or experience with Voluntary Standards Systems.
• Other languages are an asset.

What we offer

• Hybrid working – Once a week in the central London office.
• The opportunity to work from anywhere in the world for up to one month per year.
• Flexible working, with core hours from 10 am to 4 pm local time.
• Continuous learning and development.
• A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home.
• Enhanced parental benefits.
• The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based in our London office. Better Cotton Initiative offers flexible working, with core hours being 10 am – 4 pm. The position will require international travel.

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 07.04.2026 via the application link. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton Initiative. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Better Cotton Initiative does not use artificial intelligence or automated screening tools in its hiring process. Every application is reviewed by our Talent Acquisition team and relevant hiring managers to ensure a fair and human-led assessment experience.

Our hiring process

• Initial Screening: Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicants. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.
• Interviews: If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton Initiative may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.
• Assessment and Testing: Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.
• Reference Checks: Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton Initiative to provide insights into their performance and capabilities.

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton Initiative

Better Cotton Initiative is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world’s cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are: Trustworthy (including honest, transparent, credible), Integrity (including responsible, authentic), Positive (including problem-solving, pragmatic), Engaging (including adaptable, inclusive, holistic), Daring (including courageous, innovative, game-changing).

Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources. We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.