Monitoring & Due Diligence Senior Coordinator

Job Overview

The Better Cotton Initiative, the world’s leading cotton sustainability initiative, has over 2,500 members and approximately 13,000 non-member suppliers interacting with the Better Cotton Platform (BCP).

To safeguard the credibility of the initiative and manage reputational and regulatory risk, we operate the Member Monitoring Protocol and compliance process aligned to our Code of Practice.

To date, monitoring activities have focused on Members only and rely significantly on manual processes.

As membership numbers grow and external scrutiny intensifies, we have reassessed the scope, scalability, and risk prioritisation of the monitoring programme and are implementing a new revised monitoring and due diligence model.

• Key Details
• Location: London (Hybrid)
• Contract type: Full-time, open-ended
• Starting date: September/October 2026
• Working arrangement: 40 hours per week, core hours 10 am – 4 pm local time, limited international travel may be required

Responsibilities

• Oversee implementation of the revised monitoring and due diligence model for new Members and BCP Suppliers to safeguard the credibility of BCI, manage reputational risk, and uphold organisational values
• Manage new Better Cotton Platform access requests and ensure compliance requirements are met according to risk categorisation
• Own and maintain membership and BCP terms documentation such as Terms of Membership, Code of Practice, Monitoring Protocol, Member Fee Structure, BCP Access Terms and Conditions (seeking guidance from internal and external legal counsel as required)
• Manage the member application approval process, ensuring all prospective member applications are evaluated against criteria and recommendations for approval are submitted regularly to the CEO and COO
• Oversee the investigation and escalation process when potential breaches of membership and BCP terms are identified by either Members or BCP Suppliers
• Gather additional information as necessary, including audit availability, status and score, full audit reports, evidence of commitment to environmental and social standards, and annual audited report or financial results
• Present case information in a timely manner to relevant demand & engagement management and leadership, as well as the Head of Function when applicable, to support timely decision‑making as outlined with the Member Monitoring Protocol
• Roll out and manage a new facility risk and compliance technology platform to strengthen BCI’s visibility of facility‑level risk exposure
• Identify, explore, and implement integration opportunities with existing social compliance programmes to limit manual data exchange where possible
• Advise on data integration/automation needs between business‑critical systems such as the BCP and Salesforce to enable central data reporting/records and publishing in the member portal where applicable
• Serve as the focal point for member complaints and reporting function risks to the BCI Risk Register to support a positive member experience and ensure that the function strategy accommodates for the most salient risks
• Own the complaints resolution process for demand & engagement, acting as functional focal point

Qualifications

• University degree or higher education qualification in compliance, law, or equivalent experience
• Demonstrated experience in monitoring, ESG compliance, or related activities in the textile industry or a sector where skills are transferable
• Experience working in international, multicultural, or mission‑driven environments is an asset
• Strong communication skills with leadership and other stakeholders both internally and externally
• Efficient organisation of administrative work, strong process orientation and project management skills
• Strong ability to enforce good project governance and drive delivery excellence
• Fluency in English is required; additional languages a plus

Skills & Competencies

• Process Improvement: Identifies gaps and implements solutions that enhance performance
• Effective Communication: Tailors messages to engage, inform, and influence varied audiences
• Change Agility: Responds proactively to shifting needs and organisational change
• Collaborative Working: Partners across functions and geographies to deliver results
• Inclusive Leadership: Cultivates an environment where diverse perspectives are encouraged and respected

Benefits

• Hybrid working – once a week in our central London office
• Opportunity to work from anywhere in the world for up to one month per year
• Flexible working, with core hours from 10 am to 4 pm local time
• Continuous learning and development
• Pension scheme
• Generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home
• Enhanced parental benefits
• Opportunity to make your mark and make a difference
• Workplace Values
• Trustworthy (honest, transparent, credible)
• Integrity (responsible, authentic)
• Positive (problem‑solving, pragmatic)
• Engaging (adaptable, inclusive, holistic)
• Daring (courageous, innovative, game‑changing)
• Equal Opportunity and Diversity

Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero‑tolerance approach to any attitudes or behaviours that put children or adults at risk of harm.

Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including dismissal and referral to relevant authorities for criminal prosecution.

All offers of employment are subject to satisfactory references and appropriate screening checks.

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