At a Glance
- Tasks: Provide top-notch IT support and enhance productivity for a global team.
- Company: Join Better Cotton, a forward-thinking organisation committed to sustainability.
- Benefits: Enjoy a competitive salary, hybrid work, and generous leave policies.
- Other info: Flexible hours, continuous learning opportunities, and a chance to work globally.
- Why this job: Make a real impact while working with innovative tech in a supportive environment.
- Qualifications: Bachelor's degree in IT or 2+ years in IT services; strong troubleshooting skills required.
The predicted salary is between 34904 - 34904 € per year.
The IT Services Officer plays a key role in enabling Better Cotton’s global workforce to operate securely, efficiently, and collaboratively. By delivering reliable user support and maintaining robust digital systems, this role enhances organisational productivity and resilience.
Responsibilities
- Deliver responsive and user-focused IT support to enhance staff productivity and satisfaction.
- Provide timely troubleshooting and guidance to global staff, aiming for 95% resolution within SLA.
- Administer systems and user access to maintain operational integrity and security.
- Manage user accounts and permissions with 100% compliance with access control policies.
- Collaborate on process improvement initiatives to streamline IT operations.
- Document and help refine IT workflows to improve efficiency when performing support and administration activities.
- Support IT project delivery to drive innovation and efficiency.
- Contribute to the planning and execution of IT projects, ensuring milestones are met on time and within scope.
- Support the management of global IT equipment lifecycle to ensure availability and compliance.
- Oversee procurement, inventory, and deployment of IT assets with 100% tracking accuracy.
- Ensure all equipment meets operational standards and is replaced according to lifecycle processes.
- Oversee IT equipment in our London office to maintain a high standard.
- Be available in the office at least three days a week to provide in-person support and maintenance duties.
- Work collaboratively with line managers to set clear, outcome-based objectives that align with function-wide and organisational goals.
- Take ownership of agreed objectives, ensuring alignment with team priorities and performance expectations.
Essential Experience & Knowledge
- A bachelor’s degree in computer science/information technology, or 2+ years of experience working in IT services or support roles, with a focus on cloud-based tools support and management.
- Experience in providing IT troubleshooting support, especially for users located elsewhere.
- Proven ability to collaborate effectively across different teams and cultures, strong relationship-building skills and service-oriented attitude.
- Experience managing own workload to ensure support requests are prioritised effectively.
- Ability to learn new IT technologies on the go while providing support to staff.
Skills & Competencies (Outcome-Driven)
- Data-Driven Decision-Making: Uses analytics to evaluate issues and implement efficiency solutions.
- Effective Communication: Tailors messages to engage, inform, and influence varied audiences ensuring technical concepts are communicated clearly and concisely.
Technical Competencies (Role-Specific)
- Proficient with Microsoft 365 suite (M365 Admin, SharePoint, OneDrive, Teams, Power Automate, Planner, etc), Microsoft Intune, Azure Entra ID, and Windows Operating Systems.
- Can identify the root cause and develop tailored solutions. Able to see trends in support requests and identify proactive solutions.
- Proactively identify solutions to technical issues to provide long-term resolutions that are fit for business, with a focus on utilising existing IT infrastructure and systems.
Language Requirements
- Fluency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly and concisely.
Benefits
- Competitive salary
- Hybrid working – Two to three days a week in the London office
- The opportunity to work from anywhere in the world for up to one month per year
- Flexible working, with core hours from 10 am to 4 pm local time
- Continuous learning and development
- Pension scheme
- Generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home.
- Enhanced parental benefits
- The opportunity to make your mark and make a difference.
Working Arrangements
- Full-time (40 hours per week)
- Based in London (Hybrid work). Requires limited international travel.
Better Cotton Initiative is an equal opportunity employer and is committed to creating a diverse environment.
IT Services Officer employer: Better Cotton Initiative
Better Cotton is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong commitment to employee growth, we provide continuous learning opportunities, flexible working arrangements, and a generous benefits package, including enhanced parental benefits and the chance to work remotely for up to a month each year. Join us to make a meaningful impact while enjoying a supportive culture that values diversity and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Officer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in IT support and collaboration.
✨Tip Number 3
Practice your troubleshooting skills! Be ready to demonstrate your problem-solving abilities during interviews, as they’ll want to see how you handle real-world IT issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace IT Services Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Services Officer role. Highlight your experience with cloud-based tools and any troubleshooting support you've provided, as this will show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT services and how you can contribute to Better Cotton’s mission. Keep it engaging and personal – we want to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We love candidates who can identify issues and come up with proactive solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Better Cotton Initiative
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Microsoft 365 suite and other tools mentioned in the job description. Brush up on your knowledge of cloud-based tools and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past, especially those that required quick thinking and effective troubleshooting. Highlight your ability to identify root causes and implement long-term solutions.
✨Demonstrate Your Communication Skills
Since this role involves supporting a global workforce, practice explaining technical concepts in simple terms. Be ready to discuss how you’ve effectively communicated with diverse teams and resolved issues remotely.
✨Align with Company Values
Research Better Cotton’s mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals, especially in enhancing productivity and resilience through IT support.
