At a Glance
- Tasks: Support and improve IT services, ensuring high-quality delivery and user satisfaction.
- Company: Join Better Cotton, a mission-driven organisation focused on sustainable practices.
- Benefits: Enjoy hybrid working, flexible hours, generous leave, and continuous learning opportunities.
- Other info: Work in a diverse environment with excellent career growth potential.
- Why this job: Make a real impact in IT while collaborating with global teams and enhancing user experiences.
- Qualifications: Experience in IT service delivery and strong communication skills are essential.
The predicted salary is between 45227 - 45227 £ per year.
The IT Services Coordinator supports the delivery and continuous improvement of reliable, user‑focused IT services across Better Cotton’s global organisation. Working closely with the IT Services Manager, the role ensures high‑quality service delivery, effective platform administration, and strong service performance aligned with organisational frameworks and evolving business needs. You will act as a key bridge between IT and business teams, helping ensure systems, tools, and processes enable efficient and consistent ways of working across geographies.
Responsibilities
- Support and drive continuous improvement of IT service delivery, identifying opportunities to enhance processes, tooling, and user experience.
- Oversee day‑to‑day IT support operations, including managing Level 2 escalations and ensuring timely resolution and high user satisfaction.
- Administer and optimise core IT platforms (e.g. Microsoft 365 and SaaS tools) to meet business needs and organisational standards.
- Contribute to IT service management (ITSM) tooling, including workflows, automation, reporting, and future system improvements.
- Coordinate vendor relationships, ensuring effective delivery of hardware, software, and support services in line with cost and quality expectations.
- Manage the end‑to‑end device and asset lifecycle (procurement, provisioning, tracking and disposal) across global teams.
- Lead IT knowledge management and user enablement through documentation, training and adoption of IT platforms.
- Monitor SaaS platform developments and proactively identify opportunities for optimisation and innovation.
- Collaborate cross‑functionally with teams such as Data, People & Culture and Operations to align IT services with organisational needs.
- Provide coaching and support to junior IT staff and contribute to a consistent global IT service model.
Essential Qualifications
- Demonstrated experience in IT service delivery, IT support operations or IT coordination roles.
- Experience in IT support coordination, platform administration and service improvement initiatives.
- Strong understanding of IT service management (ITSM) principles and tools.
- Experience managing vendors, IT assets and service delivery performance.
- Excellent communication and stakeholder management skills, with the ability to work across global teams.
Desirable Qualifications
- Degree in IT, Computer Science, Business Information Systems or equivalent experience.
- Professional certifications such as ITIL Foundation, Microsoft 365 or Agile/Scrum.
- Experience working in international, multicultural or mission‑driven environments.
- Knowledge of ITSM tools (e.g. Dynamics, Jira) and workflow automation.
- Experience in knowledge management, user training and driving technology adoption.
What We Offer
- Hybrid working – One day per week in our London office.
- The opportunity to work from anywhere in the world for up to one month per year.
- Flexible working, with core hours from 10 am to 4 pm local time.
- Continuous learning and development.
- Pension scheme.
- A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home.
- Enhanced parental benefits.
- The opportunity to make your mark and make a difference.
Working Arrangements
- Full‑time (40 hours per week).
- Based in London.
- Flexible core hours 10 am – 4 pm.
Apply Now
Send CV (max 2 pages) and a brief cover letter (max 1 page) by 26th June 2026 via the application link.
Equal Opportunity Statement
Better Cotton Initiative is a diverse environment and is proud to be an equal‑opportunity employer, committed to good practice and transparency in the management of natural, human and financial resources.
Safeguarding Statement
We have a zero‑tolerance approach to attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including dismissal and referral to relevant authorities for criminal prosecution.
IT Services Coordinator employer: Better Cotton Initiative
Better Cotton is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong commitment to employee growth, the company provides continuous learning opportunities, flexible working arrangements, and a generous benefits package, including enhanced parental benefits and additional leave for life events. Join us to make a meaningful impact while enjoying a supportive culture that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Better Cotton and its IT services. Understand their mission and how your skills can help improve their service delivery. Tailor your responses to show you’re the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common IT service coordinator questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Better Cotton team and ready to make an impact.
We think you need these skills to ace IT Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Coordinator role. Highlight your experience in IT service delivery and support operations, and don’t forget to mention any relevant qualifications or certifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with Better Cotton’s mission. Keep it concise and engaging!
Showcase Your Communication Skills:Since this role involves working across global teams, it's essential to demonstrate your excellent communication skills. Use examples in your application that show how you've effectively managed stakeholders or collaborated with diverse teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Make sure to submit your CV and cover letter before the closing date on 26th June 2026. We can’t wait to see your application!
How to prepare for a job interview at Better Cotton Initiative
✨Know Your ITSM Inside Out
Make sure you brush up on IT service management principles and tools. Be ready to discuss how you've applied these in previous roles, especially in improving service delivery or managing vendor relationships.
✨Showcase Your Communication Skills
As an IT Services Coordinator, you'll be the bridge between IT and business teams. Prepare examples of how you've effectively communicated complex IT concepts to non-technical stakeholders, ensuring everyone is on the same page.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved Level 2 escalations or improved user satisfaction. Highlight your approach to identifying issues and implementing solutions that enhance the overall user experience.
✨Familiarise Yourself with Core Platforms
Get to know Microsoft 365 and any other SaaS tools mentioned in the job description. Be prepared to discuss how you've administered or optimised these platforms in past roles, focusing on how they can meet business needs.
