At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join Mindway AI, a leader in safer gambling solutions with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Dynamic team environment focused on creativity and innovation.
- Why this job: Make a real impact in the gambling industry while fostering client success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
At Mindway AI, we develop award‑winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market‑leading solutions enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace, with solutions running in 40 countries and 65 different international licence jurisdictions. Our client base includes some of the biggest organisations in the gambling industry, and we work across all gambling verticals, both land‑based and online.
Our solutions are built with flexibility in mind, meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the forefront of what we do, and we work in collaboration with our customers to continuously innovate new modules and functionality. Mindway AI is majority owned by the leading iGaming media group, Better Collective, who improve the sports betting and gaming experience for bettors across the world. Better Collective is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms.
Our team is made up of technical experts and well‑connected commercial professionals dedicated to pushing the boundaries of what’s possible in this space. With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive. At Mindway AI, you will have the opportunity to work on impactful projects and be part of a team that’s helping to shape the future of safer gambling. Join us if you’re ready to embark on a journey of exploration and growth, where your contributions will make a meaningful difference.
We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. The role of the Customer Success Manager is to build long‑term, sustainable relationships with our clients, ensuring their success with our products and services. The ideal candidate will be proactive, customer‑focused, and possess excellent communication skills to effectively manage customer relationships and enhance their overall experience.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services.
- Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs.
- Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction.
- Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates.
- Problem Resolution: Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary.
- Feedback Loop Creation: Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs.
- Bachelor’s degree or equivalent.
- Proven experience in Customer Success, Account Management, or related roles.
- Strong communication, presentation, and interpersonal skills.
- Excellent problem‑solving abilities and a proactive approach to challenges.
- Understanding of and experience of working within the gambling industry preferred.
- Ability to work independently and as part of a team.
- Familiarity with customer success software and tools (e.g., CRM systems).
Customer Success Manager employer: Better Collective
At Mindway AI, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that fosters creativity and innovation. As a Customer Success Manager, you will have the opportunity to engage with leading organisations in the gambling industry, ensuring their success while contributing to impactful projects that promote safer gambling solutions. With a focus on employee growth and development, we provide a dynamic environment where your contributions will make a meaningful difference in shaping the future of our industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gambling industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and account management. Share specific examples of how you've built relationships and solved problems for clients. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Be proactive! If you find a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills can help them enhance their customer relationships and drive success.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in being part of our innovative team at Mindway AI.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer relationship management and any relevant skills that align with what we’re looking for at Mindway AI.
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past experiences, let us see how you can effectively engage with clients.
Highlight Problem-Solving Abilities:We love proactive problem solvers! Share specific examples in your application where you’ve successfully resolved customer issues or improved processes. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Better Collective
✨Know Your Stuff
Before the interview, dive deep into Mindway AI's products and services. Understand their unique selling points and how they enhance player protection. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare to discuss examples of how you've effectively managed customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your interpersonal skills.
✨Be Proactive About Problem-Solving
Think of specific challenges you've faced in previous roles and how you resolved them. Mindway AI values proactive problem solvers, so be ready to share your approach to troubleshooting and ensuring customer satisfaction.
✨Emphasise Your Industry Knowledge
If you have experience in the gambling industry, make sure to highlight it. Discuss any relevant insights or trends you've noticed and how they could impact customer success. This will show that you understand the landscape and can contribute meaningfully from day one.
