Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join Mindway AI, a leader in safer gambling solutions powered by neuroscience and AI.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the gambling industry while fostering safer player experiences.
- Qualifications: Experience in Customer Success or Account Management, with strong communication skills.
- Other info: Be part of a collaborative team dedicated to innovation and creativity.
The predicted salary is between 40000 - 50000 £ per year.
At Mindway AI, we develop award winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace, with solutions running in 40 countries and 65 different international licence jurisdictions. Our client base includes some of the biggest organisations in the gambling industry, and we work across all gambling verticals, both land based and online.
Our solutions are built with flexibility in mind, meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the front of what we do, and we work in collaboration with our customers to continuously innovate new modules and functionality. Mindway AI is majority owned by the leading iGaming media group, Better Collective, which is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms.
We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. The ideal candidate will be proactive, customer-focused, and possess excellent communication skills to effectively manage customer relationships and enhance their overall experience.
Key Responsibilities:- Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services.
- Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs.
- Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction.
- Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates.
- Problem Resolution: Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary.
- Feedback Loop Creation: Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs.
We are looking for someone who is commercially minded and results driven, who likes to set ambitious goals without forgetting the small details. We would prefer a candidate who has experience in an operator and extensive industry knowledge. However, if you recognise yourself in most of the below, you might just be who we are looking for:
Qualifications:- Bachelor’s degree or equivalent.
- Proven experience in Customer Success, Account Management, or related roles.
- Strong communication, presentation, and interpersonal skills.
- Excellent problem‑solving abilities and a proactive approach to challenges.
- Understanding of and experience of working within the gambling industry preferred.
- Ability to work independently and as part of a team.
- Familiarity with customer success software and tools (e.g., CRM systems).
Customer Success Manager in London employer: Better Collective GmbH
Contact Detail:
Better Collective GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gambling industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and account management. Share specific examples of how you've built relationships and solved problems for clients. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Be proactive! If you find a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in enhancing customer satisfaction and retention.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the gambling industry and customer success strategies. This not only boosts your knowledge but also shows potential employers that you're committed to growth and innovation, which is exactly what Mindway AI values.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer relationship management and any specific achievements that align with Mindway AI's mission of enhancing player protection.
Showcase Your Communication Skills: Since this role requires excellent communication skills, don’t shy away from demonstrating these in your written application. Use clear, concise language and make sure to convey your enthusiasm for building long-term relationships with clients.
Highlight Problem-Solving Abilities: We love proactive problem solvers! Include examples in your application where you've successfully resolved customer issues or improved processes. This will show us that you can handle challenges effectively in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your initiative and interest in joining our team!
How to prepare for a job interview at Better Collective GmbH
✨Know Your Stuff
Before the interview, dive deep into Mindway AI's products and services. Understand how their solutions enhance player protection and what makes them unique in the gambling industry. This knowledge will help you demonstrate your genuine interest and show that you're proactive.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare to discuss examples of how you've effectively managed customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your interpersonal skills.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you resolved them. This will showcase your proactive approach and ability to troubleshoot issues, which is crucial for this position.
✨Emphasise Your Industry Knowledge
If you have experience in the gambling industry, make sure to highlight it! Discuss any relevant insights or trends you've noticed and how they could impact customer success. This will show that you understand the market and can contribute to Mindway AI's mission.