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- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join Mindway AI, a leader in safer gambling solutions powered by neuroscience and AI.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the gambling industry while fostering safer player experiences.
- Qualifications: Experience in Customer Success or Account Management, with strong communication skills.
- Other info: Be part of a collaborative team dedicated to innovation and creativity.
The predicted salary is between 40000 - 55000 £ per year.
At Mindway AI, we develop award winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace, with solutions running in 40 countries and 65 different international licence jurisdictions. Our client base includes some of the biggest organisations in the gambling industry, and we work across all gambling verticals, both land based and online.
Our solutions are built with flexibility in mind, meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the front of what we do, and we work in collaboration with our customers to continuously innovate new modules and functionality. Mindway AI is majority owned by the leading iGaming media group, Better Collective, which is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms.
Our team is made up of technical experts and well-connected commercial professionals dedicated to pushing the boundaries of what’s possible in this space. With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive. At Mindway AI, you will have an opportunity to work on impactful projects and be part of a team that’s helping to shape the future of safer gambling. Join us if you’re ready to embark on a journey of exploration and growth, where your contributions will make a meaningful difference.
We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. The ideal candidate will be proactive, customer-focused, and possess excellent communication skills to effectively manage customer relationships and enhance their overall experience.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services.
- Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs.
- Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction.
- Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates.
- Problem Resolution: Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary.
- Feedback Loop Creation: Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs.
We are looking for someone who is commercially minded and results driven, who likes to set ambitious goals without forgetting the small details. We would prefer a candidate who has experience in an operator and extensive industry knowledge. However, if you recognise yourself in most of the below, you might just be who we are looking for:
Qualifications- Bachelor’s degree or equivalent.
- Proven experience in Customer Success, Account Management, or related roles.
- Strong communication, presentation, and interpersonal skills.
- Excellent problem‑solving abilities and a proactive approach to challenges.
- Understanding of and experience of working within the gambling industry preferred.
- Ability to work independently and as part of a team.
- Familiarity with customer success software and tools (e.g., CRM systems).
Customer Success Manager employer: Better Collective GmbH
Contact Detail:
Better Collective GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gambling industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your previous successes in customer success or account management. When you get the chance to chat with potential employers, share these stories to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! If you see a job opening at Mindway AI, don’t just apply through the website—reach out to someone in the company. A friendly message expressing your interest can set you apart from the crowd and show your enthusiasm for the role.
✨Tip Number 4
Stay updated on industry trends! Follow news related to safer gambling solutions and the latest technologies in the gambling sector. This knowledge will not only help you in interviews but also show that you’re genuinely interested in the field and ready to contribute.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in customer relationship management and any relevant skills that align with what we’re looking for at Mindway AI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about safer gambling and how your background makes you a perfect fit for our team. Don’t forget to mention specific experiences that showcase your proactive approach.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. This could be through examples of past successes or how you’ve managed client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Better Collective GmbH
✨Know Your Stuff
Before the interview, dive deep into Mindway AI's products and services. Understand how their solutions enhance player protection and comply with regulations. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their mission.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Be ready to discuss how you’ve resolved issues and enhanced customer satisfaction, as this will highlight your proactive approach.
✨Emphasise Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you tackled them. Mindway AI values a proactive mindset, so be prepared to share your strategies for troubleshooting and resolving customer issues, showcasing your ability to think on your feet.
✨Align with Their Values
Mindway AI fosters a collaborative and innovative culture. During the interview, express your enthusiasm for working in a team-oriented environment and your commitment to continuous improvement. Share how you can contribute to their goal of creating a safer gambling experience.