At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join Mindway AI, a leader in safer gambling solutions with a collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on creativity and innovation.
- Why this job: Make a real impact in the gambling industry while fostering client success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Mindway AI, we develop award winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace. With solutions running in 40 countries, 65 different international licence jurisdictions, our client base includes some of the biggest organisations in the gambling industry. We work across all gambling verticals, land based as well as online. Our solutions are built with flexibility in mind meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the forefront of what we do and we work in collaboration with our customers to continuously innovate new modules and functionality.
Mindway AI is majority owned by the leading iGaming media group, Better Collective who improve the sports betting and gaming experience for bettors across the world. Better Collective is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms. Our team is made up of technical experts and well-connected commercial professionals dedicated to pushing the boundaries of what's possible in this space. With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive. At Mindway AI, you will have the opportunity to work on impactful projects and be part of a team that's helping to shape the future of safer gambling. Join us if you're ready to embark on a journey of exploration and growth, where your contributions will make a meaningful difference.
About the job
We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. The ideal candidate will be proactive, customer-focused, and possess excellent communication skills to effectively manage customer relationships and enhance their overall experience.
Key Responsibilities
- Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services.
- Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs.
- Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction.
- Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates.
- Problem Resolution: Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary.
- Feedback Loop Creation: Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs.
We are looking for someone who is commercially minded and results driven, who likes to set ambitious goals without forgetting the small details. We would prefer a candidate who has experience in an operator and extensive industry knowledge. However if you recognise yourself in most of the below, you might just be who we are looking for:
- Bachelor's degree or equivalent.
- Proven experience in Customer Success, Account Management, or related roles.
- Strong communication, presentation, and interpersonal skills.
- Excellent problem‑solving abilities and a proactive approach to challenges.
- Understanding of and experience of working within the gambling industry preferred.
- Ability to work independently and as part of a team.
- Familiarity with customer success software and tools (e.g., CRM systems).
Customer Success Manager in London employer: Better Collective A/S
At Mindway AI, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the rapidly evolving gambling industry. Our inclusive work culture fosters creativity and personal growth, offering employees the chance to engage in impactful projects while developing their skills alongside industry experts. With a commitment to employee well-being and a focus on meaningful contributions, joining our team means embarking on a rewarding journey where your efforts will help shape the future of safer gambling solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gambling industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and account management. Use specific examples to demonstrate how you've built relationships and solved problems for clients in the past.
✨Tip Number 3
Research the company! Before any interview, dive deep into Mindway AI’s products and services. Understand their unique selling points and think about how you can contribute to their mission of safer gambling. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to track your application. Plus, you’ll get all the latest updates on job openings and company news!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer relationship management and any specific achievements that align with what we do at Mindway AI.
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past interactions, let us see how you connect with clients.
Highlight Problem-Solving Abilities:We love proactive problem solvers! Share examples of challenges you've faced in previous roles and how you tackled them. This will show us that you’re ready to handle the dynamic nature of our industry.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Better Collective A/S
✨Know Your Stuff
Before the interview, dive deep into Mindway AI's products and services. Understand how they enhance player protection and what makes them unique in the gambling industry. This knowledge will help you demonstrate your genuine interest and show that you're proactive.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare to discuss examples of how you've effectively managed customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your interpersonal skills.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you resolved them. This will showcase your proactive approach and ability to troubleshoot issues, which is crucial for this position.
✨Emphasise Your Industry Knowledge
If you have experience in the gambling industry, make sure to highlight it. Discuss any relevant insights or trends you've noticed and how they could impact customer success. This will position you as a knowledgeable candidate who understands the market landscape.
