At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join Mindway AI, a leader in safer gambling solutions with a collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on creativity and innovation.
- Why this job: Make a real impact in the gambling industry while fostering client success.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Mindway AI, we develop award winning safer gambling solutions built on a unique combination of neuroscience, AI and expert psychological assessments. Our market leading solutions are designed to enable gambling operators to enhance player protection, adhere to regulatory requirements and maintain a sustainable player base. Our business is scaling at pace. With solutions running in 40 countries, 65 different international licence jurisdictions, our client base includes some of the biggest organisations in the gambling industry. We work across all gambling verticals, land based as well as online. Our solutions are built with flexibility in mind meaning that we can configure them to suit the individual requirements of all of our client partners. Development is at the forefront of what we do and we work in collaboration with our customers to continuously innovate new modules and functionality.
Mindway AI is majority owned by the leading iGaming media group, Better Collective who improve the sports betting and gaming experience for bettors across the world. Better Collective is dedicated to creating a transparent and safe betting environment through innovative technologies and trusted platforms. Our team is made up of technical experts and well-connected commercial professionals dedicated to pushing the boundaries of what's possible in this space. With a collaborative and inclusive culture, we foster an environment where creativity and innovation can thrive. At Mindway AI, you will have the opportunity to work on impactful projects and be part of a team that's helping to shape the future of safer gambling. Join us if you're ready to embark on a journey of exploration and growth, where your contributions will make a meaningful difference.
About the job: We are looking for an experienced and enthusiastic Customer Success Manager to join our dynamic team. The role of the Customer Success Manager is to build long-term, sustainable relationships with our clients, ensuring their success with our products and services. The ideal candidate will be proactive, customer-focused, and possess excellent communication skills to effectively manage customer relationships and enhance their overall experience.
Key Responsibilities:
- Customer Relationship Management: Develop and maintain strong relationships with key stakeholders within customer organisations to ensure they are satisfied with the products and services provided.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products and services.
- Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs.
- Advocacy and Support: Serve as a customer advocate within the company, providing feedback to relevant teams to enhance product effectiveness and customer satisfaction.
- Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address any issues to ensure high customer retention rates.
- Problem Resolution: Actively work to troubleshoot and resolve any issues experienced by customers; collaborate with support and technical teams as necessary.
- Feedback Loop Creation: Collect and analyze customer feedback to continuously improve offerings and processes, ensuring they align with client needs.
We are looking for someone who is commercially minded and results driven, who likes to set ambitious goals without forgetting the small details. We would prefer a candidate who has experience in an operator and extensive industry knowledge. However, if you recognise yourself in most of the below, you might just be who we are looking for:
- Bachelor's degree or equivalent.
- Proven experience in Customer Success, Account Management, or related roles.
- Strong communication, presentation, and interpersonal skills.
- Excellent problem‑solving abilities and a proactive approach to challenges.
- Understanding of and experience of working within the gambling industry preferred.
- Ability to work independently and as part of a team.
- Familiarity with customer success software and tools (e.g., CRM systems).
Customer Success Manager employer: Better Collective A/S
At Mindway AI, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that fosters creativity and innovation. As a Customer Success Manager, you will have the opportunity to work on impactful projects within a rapidly scaling company, with access to professional growth opportunities and the chance to make a meaningful difference in the safer gambling landscape. Our commitment to employee development and well-being, combined with our market-leading solutions and international reach, makes Mindway AI a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gambling industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and account management. Use specific examples to demonstrate how you've built strong relationships and resolved issues in the past.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up! Send a quick email to express your enthusiasm for the role and mention how your skills align with their needs. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching Mindway AI and its products. Understand their approach to safer gambling solutions and think about how you can contribute to their mission. Tailor your answers to reflect their values and show that you're a great fit for the team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer relationship management and any specific achievements that align with what we do at Mindway AI.
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past interactions, let us see how you connect with clients.
Highlight Problem-Solving Abilities:We love proactive problem solvers! Share examples from your previous roles where you successfully resolved customer issues or improved processes. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Better Collective A/S
✨Know Your Stuff
Before the interview, dive deep into Mindway AI's products and services. Understand how they enhance player protection and what makes them unique in the gambling industry. This knowledge will not only impress your interviewers but also help you relate your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Think about times when you resolved issues or improved customer satisfaction, and be ready to share these stories during your interview.
✨Be Proactive and Solutions-Oriented
Mindway AI values a proactive approach. During the interview, highlight instances where you took the initiative to solve problems or improve processes. This will demonstrate your ability to think on your feet and your commitment to customer success.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their customer onboarding process or how they gather and implement customer feedback. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
