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- Tasks: Support corporate IT by troubleshooting and resolving hardware, software, and network issues.
- Company: Join a dynamic team at Betsson, where innovation meets fun!
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Other info: Work in a collaborative atmosphere with a team that values knowledge sharing.
- Why this job: Be the go-to person for tech solutions and make a real impact in a fast-paced environment.
- Qualifications: Experience with desktop products, PowerShell scripting, and a service-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group. The role is driven by complex challenges and the eagerness to maintain and improve the current IT infrastructure. You are expected to work under minimal supervision, be motivated when succeeding as a team, and acknowledge the importance of knowledge sharing and documentation via online tools. The Technical Services Officer takes ownership of tasks, follows up on them until they are solved, and delivers service at the correct technical level.
What you will be involved with:
- Your main goal is to support the corporate environment, improving stability, performance, service quality and efficiency.
- You will be expected to act as the first point of contact for troubleshooting and resolution of incidents and service requests related to hardware configuration, software, application and network problems.
- Make full use of available tools during the diagnosing and execution stages of incidents and service requests.
- Route incidents and service requests that require reassignment to other Service Teams in line with set targets, including third-party suppliers, ensuring a friendly hand-off.
- Track and retain ownership of incidents and service requests to ensure service levels are met and resolution is achieved within the shortest time possible.
- Continuously observe a security-aware approach.
- Contribute to setting up operating procedures with other Service Teams to ensure remote support is carried out by the Service Desk efficiently.
- Contribute to the articulation, maintenance and enforcement of Service Desk procedures and knowledge sharing across units via online tools.
- Produce management reports accurately and timely as directed.
- Identify trends and potential problem sources by reviewing incident and problem analysis.
- Take ownership of system and service monitoring, focusing on implementation and ongoing improvement.
- Ensure full cooperation and effective communication with the various departments in the Betsson Group.
- Be expected to work on call and/or on shifts as per business requirements.
- Other duties as assigned.
Qualifications:
- Experience with desktop products (operating systems for MS and macOS, and Office products).
- PowerShell scripting.
- Core server infrastructure (AD, DNS, DHCP, Office 365, MS SCCM and MS Intune).
- General network troubleshooting.
- Service mindset.
- Willingness to go the extra mile for supporting colleagues.
Would be great to also possess:
- Tertiary education and/or a bachelor’s degree in IT / Computer Science.
- Information Technology Infrastructure Library (ITIL) certification (current).
- Experience on traditional on-prem infrastructure, including servers and storage components.
Benefits:
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone? We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Corporate IT - Service Desk Technical Services Officer in Scotland employer: Betsson Group
Contact Detail:
Betsson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate IT - Service Desk Technical Services Officer in Scotland
✨Tip Number 1
Get to know the company inside out! Research Betsson Group, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT support and service mindset. Role-play with a friend or use online resources to boost your confidence and nail that interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Corporate IT - Service Desk Technical Services Officer in Scotland
Some tips for your application 🫡
Show Your Service Mindset: When writing your application, make sure to highlight your service mindset. We want to see how you go the extra mile for customers and colleagues alike. Share specific examples of how you've provided top-quality service in previous roles!
Be a Pattern Breaker: In your application, don’t shy away from showcasing your problem-solving skills. We’re looking for someone who can tackle complex challenges head-on. Tell us about a time you broke the mould to resolve an issue or improve a process.
Emphasise Ownership and Follow-Up: We love candidates who take ownership of their tasks! In your written application, mention how you track and follow up on incidents until they’re resolved. This shows us you’re committed to delivering results and maintaining service levels.
Use Our Website to Apply: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values at Betsson.
How to prepare for a job interview at Betsson Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop products, PowerShell scripting, and core server infrastructure. Be ready to discuss how you've tackled similar challenges in the past, as this will show your technical prowess and problem-solving skills.
✨Show Off Your Service Mindset
During the interview, highlight your willingness to go the extra mile for colleagues and customers. Share specific examples where you provided exceptional service or resolved issues efficiently, as this aligns perfectly with the role's focus on delivering top-quality support.
✨Demonstrate Ownership and Follow-Up Skills
Be prepared to talk about times when you took ownership of a task or incident and followed it through to resolution. This will showcase your commitment to maintaining service levels and your ability to work independently, which is crucial for this position.
✨Emphasise Team Collaboration and Knowledge Sharing
Discuss your experience with teamwork and how you've contributed to knowledge sharing in previous roles. Mention any tools you've used for documentation and collaboration, as this will demonstrate your understanding of the importance of communication within a service desk environment.