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- Tasks: Support corporate IT by troubleshooting hardware, software, and network issues.
- Company: Join a dynamic team at Betsson, a leading tech company with a fun culture.
- Benefits: Enjoy a fast-paced environment, competitive pay, and opportunities for growth.
- Other info: Work in a vibrant office with a young, energetic team.
- Why this job: Be the go-to person for tech solutions and make a real impact.
- Qualifications: Experience with desktop products, PowerShell, and a service mindset.
The predicted salary is between 30000 - 40000 £ per year.
As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group. The role is driven by complex challenges and the eagerness to maintain and improve the current IT infrastructure. You are expected to work under minimal supervision, be motivated when succeeding as a team, and acknowledge the importance of knowledge sharing and documentation via online tools. The Technical Services Officer takes ownership of tasks, follows up on them until they are solved, and delivers service at the correct technical level.
What you will be involved with:
- Your main goal is to support the corporate environment, improving stability, performance, service quality and efficiency.
- You will be expected to act as the first point of contact for troubleshooting and resolution of incidents and service requests related to hardware configuration, software, application and network problems.
- Make full use of available tools during the diagnosing and execution stages of incidents and service requests.
- Route incidents and service requests that require reassignment to other Service Teams in line with set targets, including third-party suppliers, ensuring a friendly hand-off.
- Track and retain ownership of incidents and service requests to ensure service levels are met and resolution is achieved within the shortest time possible.
- Continuously observe a security-aware approach.
- Contribute to setting up operating procedures with other Service Teams to ensure remote support is carried out by the Service Desk efficiently.
- Contribute to the articulation, maintenance and enforcement of Service Desk procedures and knowledge sharing across units via online tools.
- Produce management reports accurately and timely as directed.
- Identify trends and potential problem sources by reviewing incident and problem analysis.
- Take ownership of system and service monitoring, focusing on implementation and ongoing improvement.
- Ensure full cooperation and effective communication with the various departments in the Betsson Group.
- Be expected to work on call and/or on shifts as per business requirements.
- Other duties as assigned.
Qualifications:
- Experience with desktop products (operating systems for MS and macOS, and Office products).
- PowerShell scripting.
- Core server infrastructure (AD, DNS, DHCP, Office 365, MS SCCM and MS Intune).
- General network troubleshooting.
- Service mindset.
- Willingness to go the extra mile for supporting colleagues.
Would be great to also possess:
- Tertiary education and/or a bachelor’s degree in IT / Computer Science.
- Information Technology Infrastructure Library (ITIL) certification (current).
- Experience on traditional on-prem infrastructure, including servers and storage components.
Benefits:
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone? We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Corporate IT - Service Desk Technical Services Officer employer: Betsson Group
Contact Detail:
Betsson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate IT - Service Desk Technical Services Officer
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Betsson's vibe. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match the role of a Technical Services Officer. Remember, they want to see how you can tackle those complex challenges!
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled IT issues in the past. Highlight your service mindset and willingness to go the extra mile for colleagues – that's what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Corporate IT - Service Desk Technical Services Officer
Some tips for your application 🫡
Show Your Service Mindset: When writing your application, make sure to highlight your service mindset. We want to see how you go the extra mile for customers and colleagues alike. Share specific examples of how you've provided top-quality service in previous roles.
Be a Pattern Breaker: In your application, don’t shy away from showcasing your problem-solving skills. We’re looking for someone who can tackle complex challenges head-on. Use your written application to demonstrate how you've broken patterns in past experiences to improve processes or resolve issues.
Emphasise Ownership and Follow-Up: We value candidates who take ownership of their tasks. In your application, mention instances where you’ve tracked incidents or service requests until resolution. This shows us that you’re committed to delivering results and maintaining high service levels.
Use Our Website to Apply: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it.
How to prepare for a job interview at Betsson Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop products, PowerShell scripting, and core server infrastructure. Be ready to discuss how you've tackled similar challenges in the past, as this will show your technical prowess and problem-solving skills.
✨Show Off Your Service Mindset
During the interview, highlight your willingness to go the extra mile for colleagues and customers. Share specific examples where you've provided exceptional service or resolved issues efficiently, as this aligns perfectly with the role's focus on customer satisfaction.
✨Demonstrate Ownership and Follow-Up Skills
Be prepared to talk about times when you've taken ownership of a task or incident from start to finish. Discuss how you tracked progress and ensured resolution, as this reflects the proactive approach that the Betsson Group values.
✨Emphasise Team Collaboration
Since the role involves working closely with various departments, be ready to discuss your experience in teamwork and knowledge sharing. Mention any tools you've used for documentation and collaboration, as this shows you're aligned with their emphasis on effective communication.