At a Glance
- Tasks: Provide mental health support and triage for individuals in distress.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive environment, continuous professional development, and mentorship opportunities.
- Other info: Welsh speakers are encouraged to apply; equality and diversity are valued.
- Why this job: Make a real difference in people's lives by improving mental health care access.
- Qualifications: Experience in mental health support and strong communication skills.
The predicted salary is between 37338 - 44962 £ per year.
Are you looking to be part of an exciting team within the MHLD division? Are you driven to improve the care and experience of all age patients who access mental health services? This is a pivotal role for individuals who access the Mental Health Single Point of Contact service, including individuals in distress, families/carers and professionals such as Police, GP’s, A&E, WAST and Local Authority.
Using a recognised triage tool and compassionate focused interventions, the post holder will assess the mental health needs of the individual using a range of communication methods adaptable to the needs of individuals, families/carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency. This role involves connecting individuals to the most appropriate mental health and well-being provision to meet their needs in a timely manner, including those with common mental health problems and those with more complex, acute and high-risk presentations.
You will be required to liaise and communicate clinical information verbally and via technical links with health colleagues and partner organisations to ensure continuity of care for those accessing the service.
Main duties of the job
This is an exciting role which requires you to work autonomously, providing high quality clinical triage and risk management using knowledge, skills, critical thinking and professional judgement, supported by clinical triage protocols/policies and support from Senior Practitioner colleagues where needed. As first point of contact you will provide advice, guidance and support to partner organisations and professionals such as Police, WAST, A&E, GP’s and Local Authorities on mental health related issues.
We can offer you a very supportive working environment. We are passionate and committed to supporting our teams with continuous professional development and have an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. Active participation in reviews, evaluations and self-reflection will be encouraged to ensure staff feel fully supported.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We are the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Wellbeing Practitioner - Single Point of Contact - Mental Health in Wrexham employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, dedicated to enhancing the mental health services for a diverse population in North Wales. With a strong emphasis on professional development and mentorship, employees are supported in their growth while working in a compassionate and collaborative environment. The organisation values equality and diversity, making it a welcoming place for all, including those who speak Welsh.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Practitioner - Single Point of Contact - Mental Health in Wrexham
✨Tip Number 1
Network like a pro! Reach out to professionals in the mental health field, attend relevant events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to mental health and wellbeing. Think about your experiences and how they relate to the role of a Wellbeing Practitioner. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 3
Showcase your passion for mental health! When you get the chance to chat with potential employers, share your motivation for wanting to help others. This will set you apart and demonstrate that you're not just looking for any job, but this specific role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Wellbeing Practitioner - Single Point of Contact - Mental Health in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Wellbeing Practitioner. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves liaising with various professionals and individuals in distress, it's crucial to demonstrate your communication skills. Share examples of how you've effectively communicated in challenging situations in your application.
Highlight Relevant Experience:Whether it's previous roles in mental health or related fields, make sure to emphasise any relevant experience. We want to see how you've applied your knowledge and skills in real-world scenarios, especially in triage and risk management.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you can keep track of your application status easily!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Make sure you understand the role of a Wellbeing Practitioner and the specific responsibilities it entails. Familiarise yourself with mental health triage tools and compassionate interventions, as well as the key partner organisations you'll be liaising with. This knowledge will help you answer questions confidently and demonstrate your commitment to improving patient care.
✨Showcase Your Communication Skills
As a first point of contact, effective communication is crucial. Prepare examples of how you've successfully communicated complex information in previous roles, especially in high-pressure situations. Think about how you can adapt your communication style to meet the needs of different individuals, families, and professionals.
✨Emphasise Teamwork and Autonomy
This role requires both independent decision-making and collaboration with colleagues. Be ready to discuss times when you've worked autonomously while also being part of a team. Highlight your ability to seek support when needed and your willingness to contribute to a supportive working environment.
✨Reflect on Your Professional Development
The organisation values continuous professional development, so be prepared to talk about your own growth and learning. Share any relevant training or mentorship experiences you've had, and express your enthusiasm for ongoing development opportunities within the role. This shows that you're not just looking for a job, but a place to grow and contribute.
