At a Glance
- Tasks: Support clinical systems and optimise technology for healthcare delivery.
- Company: Join BCUHB, the largest health organisation in Wales.
- Benefits: Full training, professional development, and impactful work in patient care.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Make a real difference in healthcare while working with innovative technology.
- Qualifications: Customer-focused mindset and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Senior ICT Support Officer to support the Clinical Systems Portfolio. This full‑time role offers a unique chance to work closely with clinical colleagues and alongside the offices of the CCIO and CNIO, driving innovation in healthcare delivery.
Responsibilities
- Play a pivotal role in implementing, supporting, and optimising the clinical applications in the BCU portfolio.
- Provide valuable support across the clinical systems portfolio, ensuring that technology meets the evolving needs of our clinical teams and patients.
- Provide floor walking, training, and hands‑on support to assist clinical staff in using IT solutions effectively.
Qualifications & Skills
- Customer‑focused mindset with outstanding communication and customer service skills.
- Ability to build strong relationships with clinical and operational staff while delivering practical IT solutions.
- Methodical, logical approach to problem‑solving, with high attention to detail.
- Adaptability and flexibility; occasional evening or weekend work may be required.
- Experience in training methods, including on‑the‑job coaching and virtual learning, is a bonus.
- Proficiency in Microsoft Office and organisational skills essential for handling multiple priorities.
- Interest in ICT or healthcare with patient care experience; full training will be provided.
- Ability to speak Welsh is desirable; Welsh or English speakers are welcomed.
Benefits
- Full training and ongoing professional development while working at the forefront of healthcare technology.
- The role offers the satisfaction of knowing your work directly impacts patient care and outcomes.
About BCUHB North Wales
BCUHB North Wales is the largest health organisation in Wales, providing primary, community, mental health, acute and elective hospital services to a population of around 700,000 across North Wales.
Equal Opportunity Employer
BCUHB commits to promoting equality and diversity and welcomes applicants under the “Disability Confident Employer” scheme. Applications submitted in Welsh will not be treated less favourably than applications submitted in English.
Senior ICT Support Officer in Wrexham employer: Betsi Cadwaladr University Health Board
BCUHB North Wales is an exceptional employer, offering a dynamic work environment where innovation in healthcare delivery is at the forefront. Employees benefit from comprehensive training and professional development opportunities, ensuring they are equipped to make a meaningful impact on patient care. With a commitment to equality and diversity, BCUHB fosters a supportive culture that values collaboration and personal growth, making it an ideal place for those passionate about ICT and healthcare.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
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We think you need these skills to ace Senior ICT Support Officer in Wrexham
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How to prepare for a job interview at Betsi Cadwaladr University Health Board
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In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
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