ICT Desktop Support Technician in Wrexham

Full time - 37.5 Hours per week - Permanent Contract

The role of the ICT Desktop Support Technician is to provide second line support, both in person and remotely in clinical and non‑clinical settings.

Main Duties

• Extensive knowledge and experience with complex troubleshooting of Windows operating systems is essential.
• Experience with supporting technologies such as SCCM, Active Directory, and DHCP in a large enterprise infrastructure environment would be beneficial.
• Demonstrate good technical knowledge with hardware and software in a busy environment.
• Work within a team on a rota basis but work independently and plan workload efficiently.
• Work closely with other ICT teams such as Server Infrastructure and Voice & Data to troubleshoot and resolve issues.
• Excellent interpersonal skills to speak with personnel at all levels and third‑party providers.
• Ability to speak Welsh is desirable.

Qualifications and Experience

Essential Criteria

• Educated to degree level or equivalent experience gained in the computing industry, through attendance at specialist technical courses.
• Experience of providing in‑depth ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.

Desirable Criteria

• Recognised professional qualification in an electronic engineering/computing field such as MCSE or MCSP (Microsoft Certification).
• Experience of liaising with senior managerial staff and clinical staff in determining their information technology needs.

Skills

Essential Criteria

• Ability to communicate highly complex ideas effectively at all levels.
• Ability to write and maintain highly complex technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
• Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
• Ability to direct and conduct research into ICT issues, systems and products as required.
• Ability to assimilate highly complex information over a range of technical specialities.
• Ability and willingness to travel.

Desirable Criteria

• Ability to initiate and respond positively to change, and the ability to learn from experience.
• Welsh Speaker.

Knowledge

Essential Criteria

• Possesses specialised knowledge gained by experience and training in areas of IT.
• Demonstrates a thorough knowledge of NHS Wales and LHB information and communications technology standards and requirements.

Desirable Criteria

• Knowledge of both local and national NHS ICT developments and strategies.
• Full knowledge of NHS IT security policies and procedures.
• Good knowledge of organisations goals and objectives.

Equal Opportunities

The organisation is committed to promoting equality and diversity and is a Disability Confident Employer.