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- Tasks: Support patient care by managing case notes and providing excellent reception service.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Permanent position with opportunities for skill development and a supportive work environment.
- Other info: Flexible hours and a commitment to equality and diversity.
- Why this job: Make a real difference in patient care while developing valuable administrative skills.
- Qualifications: Good education standard, Welsh speaking, and customer service experience required.
The predicted salary is between 23615 - 25674 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD. This is an exciting opportunity to work for Betsi Cadwaladr University Health Board as an Office Clerk on a permanent basis within the Endoscopy Team. The successful candidate will be enthusiastic, highly organized, flexible to service needs as we run a 7‑day service and will develop a wide range of skills in several areas of administration, including customer service, time management and electronic record keeping. Applicants must maintain patient confidentiality and ensure a high standard of customer care at all times. Speaking Welsh is essential for this post.
Main duties of the job
- The Endoscopy Support Clerk will provide essential support in the continuance of patient care, ensuring that case notes are at the right place at the right time.
- The post holder will cross‑cover in all aspects of the role, including pulling, filing, preparing, amalgamating and securely transporting/delivering case notes for the purpose of preparing Endoscopy Lists.
- A professional and efficient reception service will be provided within the Endoscopy Unit, welcoming all patients and visitors appropriately and ensuring that all service users are aware of the importance of tracking patient records to their correct location.
Working for our organisation
BCUHB is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and gain support under our Organisational Values and ‘Proud to Lead’ competence framework. We promote equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Person Specification
Qualifications
- Good standard of education or equivalent experience
- Ability to organise and prioritise own workload
- Basic knowledge of principles of confidentiality
- Welsh speaking
- NVQ or equivalent qualification experience (desirable)
- Knowledge of NHS Records Management legislation (desirable)
Experience
- Experience with Microsoft Office packages
- Experience in an office or reception environment involving customer service
- NHS experience (desirable)
- Previous administrative and customer service experience (desirable)
- Familiarity with filing procedures (desirable)
Aptitude & Abilities
- Ability to sustain accuracy of work and achieve a consistently high standard
- Good written and verbal skills both face‑to‑face and on the telephone
- Attention to detail
- Physical stamina to sustain demanding workload involving physical agility for long periods
- Tactful and motivational
- Good literacy and numeracy skills
- Excellent communication and organisational skills, with initiative in response to workload demands
- Investigative skills (desirable)
- Knowledge of WPAS (desirable)
Values
- Self‑motivated, hardworking, and enthusiastic
- Presents oneself as courteous, respectful, and helpful
- Ability to work autonomously
- Good interpersonal skills, ability to empathise
- Commitment to providing patient‑centred care
Other
- Remain calm under pressure with the established expectations of the role
- Flexibility to work the hours required by the post
- General fitness required to lift, file and transfer case notes from one location to another, to sort and re‑organise appropriately
- Ability to exert light/moderate physical effort when handling equipment such as trolleys and mobile racking
Applications
Applications may be submitted in Welsh. Applications in Welsh will not be treated less favourably than those in English. Please check your email account regularly; successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form.
Additional Information
You will be able to find a full job description and person specification attached within the supporting documents or please click "Apply now" to view in Trac.
Endoscopy Prep and Reception Clerk INTERNAL in Wrexham employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endoscopy Prep and Reception Clerk INTERNAL in Wrexham
✨Tip Number 1
Get to know the team! If you can, reach out to current staff members in the Endoscopy Team. A friendly chat can give you insights into the role and show your enthusiasm for joining the crew.
✨Tip Number 2
Practice your Welsh! Since speaking Welsh is essential for this role, brush up on your language skills. It’ll not only help you stand out but also show your commitment to the local community.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've managed workloads or improved processes in previous roles. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and familiar with the digital side of things, which is super important for this role.
We think you need these skills to ace Endoscopy Prep and Reception Clerk INTERNAL in Wrexham
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about joining the Endoscopy Team and contributing to patient care. A little enthusiasm goes a long way!
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or administrative roles. We’re looking for someone who can handle the demands of the job, so don’t be shy about sharing your skills and experiences that match the role.
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to handling patient records. Double-check your application for any typos or errors before submitting it. We appreciate a polished application!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way to ensure we receive your details correctly. Plus, you’ll find all the information you need about the role there!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Endoscopy Prep and Reception Clerk. Familiarise yourself with the key duties like managing patient records and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Welsh Skills
Since speaking Welsh is essential for this position, be prepared to demonstrate your language skills during the interview. Practice common phrases related to customer service and patient care in Welsh. This will not only highlight your qualifications but also show your commitment to serving the community.
✨Highlight Your Organisational Skills
The job requires a high level of organisation and attention to detail. Be ready to discuss specific examples from your past experience where you've successfully managed multiple tasks or maintained accuracy under pressure. This will illustrate your ability to thrive in a busy environment.
✨Emphasise Patient-Centred Care
During the interview, convey your understanding of the importance of patient confidentiality and care. Share experiences where you've gone above and beyond to ensure a positive experience for patients. This will resonate well with the values of Betsi Cadwaladr University Health Board and demonstrate your alignment with their mission.