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- Tasks: Provide essential admin support to our CMATS team and ensure smooth physiotherapy services.
- Company: Join a supportive healthcare team in Wrexham with a focus on patient care.
- Benefits: Flexible full or part-time positions available, with opportunities for growth.
- Other info: Welsh speakers are encouraged to apply; dynamic work environment awaits!
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: Good education, clerical experience, and excellent communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a well‑organised and motivated Administrator to join our CMATS team in Wrexham. This role provides essential administrative support to clinicians and service leads, ensuring the smooth and efficient delivery of physiotherapy services. There are potentially full or part‑time positions available.
Main duties of the job:
- Provide administrative support to the CMATS service, contributing to the effective day‑to‑day running of the service.
- Process referrals and manage patient appointments, including booking, rescheduling, and cancellations, in line with local procedures.
- Act as a first point of contact for patients, carers, and professionals, dealing with enquiries in a professional and courteous manner.
- Maintain accurate and up‑to‑date patient records on electronic and paper systems, ensuring confidentiality and compliance with information governance requirements.
- Prepare clinic lists and provide routine administrative support to clinicians as required.
- Monitor waiting lists and appointment outcomes, escalating any issues in accordance with agreed processes.
- Work effectively with administrative and clinical colleagues to support a positive patient journey.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Qualifications:
- Good general standard of education (e.g., GCSE, O Level or equivalent in Maths and English)
- NVQ level 3 or equivalent knowledge/experience
- Basic IT skills
Essential criteria – Experience:
- Previous clerical experience and knowledge of administration processes
- Previous customer service experience
Essential criteria – Skills and Attributes:
- Excellent communication skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible to the needs of service
- Ability to work and problem‑solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Ability to use initiative and meet deadlines
Desirable criteria – Experience and Skills:
- Understanding of Health Board Policies and procedures
- Knowledge of Welsh Government waiting times guidelines
- Welsh language skills (understanding, speaking, reading and writing)
- Competent in the use of patient administration systems
Application Information:
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form.
CMATS Administration Co-ordinator in Wrexham employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CMATS Administration Co-ordinator in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the CMATS field or related areas. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions. Think about how your previous experience aligns with the role of an Administrator in CMATS. We want you to shine!
✨Tip Number 3
Show off your skills! Bring examples of your past work that demonstrate your organisational abilities and customer service experience. This will help us see how you fit into the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CMATS Administration Co-ordinator in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CMATS Administration Co-ordinator role. Highlight your relevant experience in administration and customer service, and show us how you can contribute to the smooth running of our physiotherapy services.
Show Off Your Skills: We want to see your excellent communication skills in action! Use your application to demonstrate how you've handled difficult situations with empathy and tact. This will help us understand how you can support our patients and colleagues effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Make sure to include all the essential details about your qualifications and experience without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the CMATS Administration Co-ordinator role. Familiarise yourself with the key responsibilities like processing referrals and managing patient appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves being the first point of contact for patients and professionals, it's crucial to highlight your excellent communication skills. Prepare examples from your past experiences where you've effectively dealt with enquiries or resolved issues, showcasing your empathy and professionalism.
✨Demonstrate Your Organisational Skills
Being well-organised is key for this position. Bring up specific instances where you've successfully managed multiple tasks or maintained accurate records. You could even mention how you handle pressure while meeting deadlines, as this will resonate well with the interviewers.
✨Be Ready to Discuss IT Competence
Since basic IT skills are essential for this role, be prepared to discuss your experience with patient administration systems or any relevant software. If you have examples of how you've used technology to improve efficiency or accuracy in your previous roles, make sure to share those!