The Helpline Operator role sits in the Helplines Department of Betsi Cadwaladr University Health Board, supporting people with mental ill health, dementia, gambling and substance misuse by phone and voicemail. Flexible shifts include nights, weekends, and bank holidays, with lone working and Welsh language ability required.
Responsibilities include answering calls, providing information, and guiding callers to appropriate help, while offering support to families and carers in a compassionate,
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Welsh-Speaking Helpline Advisor (24/7 Support) employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and professional development. As a Senior Consultant Psychiatrist at the Hergest Unit, you will have the opportunity to lead innovative acute mental health services while benefiting from ongoing training and collaboration with dedicated professionals in a vibrant community setting in Wales.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
