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- Tasks: Assist with clerical duties in a busy healthcare environment, ensuring smooth patient admissions and discharges.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales, serving 700,000 people.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a commitment to equality and diversity.
- Why this job: Make a real difference in patients' lives while working in a dynamic and engaging team.
- Qualifications: GCSEs in English and Maths, RSA 1 or equivalent, and Welsh language skills are essential.
- Other info: Welsh applications are welcomed and treated equally; check your email for updates on your application.
The predicted salary is between 24000 - 36000 £ per year.
The ability to speak Welsh is essential for this post. The Ward Clerk will give efficient clerical assistance to the Unit. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients. By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
Main duties of the job:
- Processing of statutory documentation in relation to the Mental Health Act.
- Processing of ward documentation e.g. Admissions and Discharges.
- Processing of CTP/WPAS documentation, including co-ordination of reviews.
- Maintain case notes in good condition.
- Ensure case notes have sufficient blank pages with patient identification labels attached.
- Filing of results in case notes, including those case notes tracked to 'out of ward' areas.
- Maintain appropriate manual/computerised systems and update as required.
- Co-ordination the completion of daily menu sheets.
- Photocopying of appropriate documentation as directed.
- Return notes of discharged patients as appropriate.
- Undertake clinical coding as directed.
- Answer telephones and relay messages and enquiries in a timely manner.
- Monitor and maintain stationery supplies.
- Handling of patient’s property at the request of the Nurse Manager and liaising closely with General Office to ensure safe keeping of said items.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person specification:
Essential Criteria:
- Qualifications and or knowledge: Able to demonstrate English and Mathematics to GCSE level or equivalent level, RSA 1 or equivalent experience, Welsh Language Skills Level 3-5.
Desirable criteria:
- NVQ II Admin/Customer Care, ECDL.
Experience:
Essential criteria:
- Significant and relevant work/social experience which has utilised skills and knowledge that could be of benefit to the post, General Clerical Experience.
Desirable criteria:
- Previous experience in a care environment.
Aptitude And Abilities:
Essential criteria:
- Good verbal communication skills with good telephone manner, Good interpersonal skills, Ability to organise and prioritise work, Ability to deal with a range of professionals, Ability to speak Welsh.
Desirable criteria:
- Knowledge of hospital computer systems, Basic Computer skills.
Ward Clerk employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk
✨Tip Number 1
Make sure to highlight your Welsh language skills during any conversations or interviews. Since the ability to speak Welsh is essential for this role, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the Mental Health Act and relevant ward documentation processes. Being knowledgeable about these areas will show your commitment and readiness to handle the responsibilities of a Ward Clerk.
✨Tip Number 3
Network with current or former employees of Betsi Cadwaladr University Health Board. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your organisational and prioritisation skills in detail. The role requires managing multiple tasks efficiently, so be ready to share examples of how you've successfully handled similar responsibilities in the past.
We think you need these skills to ace Ward Clerk
Some tips for your application 🫡
Highlight Welsh Language Skills: Since the ability to speak Welsh is essential for this position, make sure to prominently feature your Welsh language skills in your CV and cover letter. Provide specific examples of how you have used these skills in previous roles.
Demonstrate Relevant Experience: In your application, emphasise any significant clerical or administrative experience you have, especially in a healthcare setting. Mention specific tasks you've handled that relate to the duties listed in the job description.
Showcase Communication Skills: Good verbal communication skills are crucial for this role. Use your cover letter to illustrate situations where you effectively communicated with patients or colleagues, highlighting your telephone manner and interpersonal skills.
Tailor Your Application: Make sure to tailor your CV and cover letter to reflect the specific requirements of the Ward Clerk position. Address each of the main duties mentioned in the job description and explain how your skills and experiences align with them.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills. Be prepared to demonstrate your proficiency during the interview, as it will show your commitment and suitability for the position.
✨Familiarise Yourself with the Mental Health Act
Understanding the statutory documentation related to the Mental Health Act is crucial for a Ward Clerk. Review the key points and be ready to discuss how you would handle such documentation in your role.
✨Showcase Your Clerical Skills
Highlight your previous clerical experience and any relevant qualifications. Be specific about your organisational skills and how you've successfully managed documentation and case notes in past roles.
✨Demonstrate Your Interpersonal Skills
As a Ward Clerk, you'll interact with patients and relatives regularly. Prepare examples of how you've handled sensitive situations with courtesy and discretion, showcasing your good verbal communication and interpersonal skills.
