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- Tasks: Provide clerical support in a busy hospital ward, assisting patients and staff.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Other info: Full training provided; applications welcome in Welsh.
- Why this job: Make a real difference in healthcare while gaining valuable experience in a dynamic setting.
- Qualifications: GCSEs in Maths and English required; Welsh speaking is essential.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Ward Clerk
Join to apply for the Ward Clerk role at Betsi Cadwaladr University Health Board
Job Overview
An exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital. The role involves providing efficient and comprehensive clerical support service for the Ward, thereby supporting the delivery of high‑quality service to patients and staff within the Department.
This is a great opportunity to work in the NHS and support your communities with their health care.
We have two Ward Clerk positions available. Please state on your application which position you are applying for.
- 1 × 22.5 hours: Monday – Wednesday, 07:30 – 15:30
- 1 × 22.5 hours: Wednesday – Friday, 07:30 – 15:30
Main duties of the job
- Act as the first point of contact for patients, relatives and visitors to the Ward, demonstrating a professional and sensitive manner while maintaining confidentiality.
- Provide efficient clerical support to nursing staff on the Ward.
- Respond courteously to telephone enquiries regarding patient care, using a professional telephone manner.
- Maintain good organisational skills and adapt to changing priorities.
- Use the Patient Administration System (WPAS) – training will be provided.
- Contribute to maintaining accurate patient records and support data protection and confidentiality.
Working for our organisation
Betsi Cadwaladr University Health Board (BCUHB) is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We value equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Qualifications
- Essential: Maths/English GCSE or equivalent.
- Desirable: NVQ 2 in Administration, NVQ in Customer Service, ECDL.
- Welsh speaker – level 3 and above.
Experience
- Essential: Sufficient previous clerical/office/reception/Ward duties; working with the public in a busy environment.
- Desirable: Previous experience working within the health‑care sector; general experience of administration functions.
Skills
- Essential: Good communication skills; IT skills; Welsh speaking – minimum level 3.
- Desirable: WPAS case note tracking; understanding of the importance of maintaining medical records.
Knowledge
- Desirable: Knowledge of data protection and patient confidentiality.
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Ward Clerk employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk
✨Tip Number 1
Familiarise yourself with the NHS and its values. Understanding the core principles of the NHS will help you demonstrate your commitment to patient care during interviews and discussions.
✨Tip Number 2
Brush up on your Welsh language skills if you're not already fluent. Since speaking Welsh is essential for this role, being able to communicate effectively in both languages will set you apart from other candidates.
✨Tip Number 3
Gain some experience in a busy clerical or customer service environment. Volunteering or shadowing in a healthcare setting can provide valuable insights and make your application more appealing.
✨Tip Number 4
Network with current or former Ward Clerks or NHS staff. They can offer insider tips about the role and the application process, which could give you an edge when applying.
We think you need these skills to ace Ward Clerk
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Ward Clerk position. Understand the key responsibilities and required skills, such as good communication and IT skills, as well as the importance of maintaining confidentiality.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the Ward Clerk role. Emphasise any previous clerical or administrative experience, especially in a healthcare setting, and ensure to mention your Welsh language proficiency.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the NHS. Mention specific examples of how your skills and experiences make you a suitable candidate for the position, and express your commitment to providing excellent support to patients and staff.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves clerical support.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Show Your Communication Skills
As a Ward Clerk, you'll be the first point of contact for patients and visitors. Make sure to demonstrate your excellent communication skills during the interview. Practice speaking clearly and confidently, and be prepared to discuss how you would handle various scenarios involving patients and their families.
✨Highlight Your Organisational Abilities
The role requires good organisational skills, so be ready to share examples from your past experiences where you've successfully managed multiple tasks or maintained order in a busy environment. This will show that you can handle the demands of the position effectively.
✨Emphasise Your Adaptability
Working in a healthcare setting can be unpredictable. Be prepared to discuss times when you've had to adapt quickly to changes or challenges. This will demonstrate your ability to thrive in a dynamic environment, which is crucial for a Ward Clerk.
✨Familiarise Yourself with Patient Confidentiality
Understanding the importance of maintaining patient confidentiality is essential for this role. Brush up on data protection principles and be ready to discuss how you would ensure confidentiality in your daily tasks. This shows that you take the responsibilities of the role seriously.