At a Glance
- Tasks: Lead the Endoscopy team, ensuring efficient patient booking and excellent customer service.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive work environment with a focus on equality and diversity.
- Other info: Welsh speakers are essential; flexible working hours may be required.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSE in English and Maths, NVQ 4 in Admin/customer care preferred.
The predicted salary is between 37400 - 44000 £ per year.
An exciting opportunity has arisen for an enthusiastic and highly organised Team Leader to join our Endoscopy team within Ysbyty Gwynedd Hospital. The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective booking service. The post will be linked into our 7-day working rota, and you may be asked to come into work during a weekend.
Main duties of the job:
- The post holder will work alongside the booking team, nursing staff, doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient-focused booking service.
- The post holder will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.
- High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.
- You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace.
- Attention to detail and accurate data capture is paramount.
Hours of work: 37.5 per week. The ability to speak Welsh is essential for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation:
We are Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. We promote equality and diversity and welcome applicants under the Disability Confident Employer scheme.
Person specification:
- Qualifications:
- Essential criteria
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ 4 in Admin/customer care or equivalent experience
- Desirable criteria
- ILM Team Leading qualification or equivalent qualification or experience
- Essential criteria
- Experience:
- Previous office experience
- Previous staff management experience
- Desirable experience
- Previous NHS experience
- Aptitude & Abilities:
- Previous experience of supervising and managing staff.
- Able to use electronic information systems
- Able to record information accurately
- Organisation – ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks
- Previous experience of communicating confidential information.
- Knowledge of patient confidentiality.
- Ability to speak Welsh
- Desirable aptitude & abilities
- Previous experience using the hospital WPAS or similar system
- Personal Qualities:
- Enthusiastic, motivated and approachable
- Offer a degree of flexibility with working hours
- Be able to meet the challenges of a changing organisation
- Other:
- Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary
Team Leader – Endoscopy INTERNAL employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and dynamic work environment at Ysbyty Gwynedd Hospital. With a commitment to employee growth and development, we provide opportunities for training and advancement within the largest health organisation in Wales. Our inclusive culture values diversity and promotes a patient-focused approach, ensuring that every team member plays a vital role in delivering high-quality healthcare services to our community.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Endoscopy INTERNAL
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Betsi Cadwaladr University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Betsi Cadwaladr University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Betsi Cadwaladr University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Team Leader – Endoscopy INTERNAL
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Betsi Cadwaladr University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Betsi Cadwaladr University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Betsi Cadwaladr University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Betsi Cadwaladr University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Betsi Cadwaladr University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
