At a Glance
- Tasks: Support the management of the North Wales Out of Hours Service and assist with daily operations.
- Company: Join Betsi Cadwaladr University Health Board, a leading healthcare provider in North Wales.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Other info: Welsh speakers are encouraged to apply; commitment to equality and diversity.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic team.
- Qualifications: NVQ Level 3 in Administration or equivalent experience; strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Please note that we will only accept applications from staff currently employed by Betsi Cadwaladr University Health Board. This post is fixed term / secondment until 30.11.2026 due to Secondment Cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The post holder will assist the Divisional Lead and the Operations Manager with the day-to-day management of the North Wales Out of Hours Service – Central Division. This includes the management of staff, medical and IT equipment and facilities used to provide the Out of Hours Service in all Out of Hours Treatment Centres. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main Duties of the Job
- Communication: Deal with multi-faceted information regarding complaints (patient-sensible information with issues of confidentiality). Investigate complaints so relevant information can be passed to the involved parties, travelling to the centres to retrieve recorded conversations, obtaining data from the Adastra system, and liaising with other organisations or complainants.
- Rotas: Complete and maintain the Out of Hours Service rotas (Rota-Master) for support staff, ensuring that rotas are completed two months in advance, cover is adequate and in line with service specifications, and all staff are advised of the sessions allocated to them.
- Finance: Process requisitions for various items – consumables, equipment, staff uniforms, etc.
- IT/Training: Resolve IT issues (hardware and software) relating to individuals and centres and act as the HB contact for the providers.
Working for Betsi Cadwaladr University Health Board
BCUHB North Wales provides a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person Specification
Essential Criteria:
- NVQ Level 3 in Administration or equivalent level of experience or knowledge, ECDL or equivalent knowledge or experience.
- Evidence of experience acquired within an NHS/public sector environment.
- Excellent IT skills in all aspects of MS Office to include Excel and SharePoint.
- Significant experience of full range of office procedures and practices.
- Advanced and accurate keyboard skills, using a range of software packages.
Desirable Criteria:
- IT Qualification.
- Experience of procurement and financial mechanisms, e.g., placing orders, tracking, and clearing invoices.
- Experience of working in a GP Out of Hours service.
- Knowledge of GP Out of Hours service provision.
- Comprehensive experience of using a range of Microsoft software packages.
- Minute Taking.
Support Officer - INTERNAL in Rhyl employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to equality and diversity, staff are encouraged to develop their skills in a dynamic healthcare environment, while enjoying the benefits of working in beautiful North Wales, where community impact and collaboration are at the heart of our mission.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer - INTERNAL in Rhyl
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within Betsi Cadwaladr University Health Board. A friendly chat can sometimes lead to insider info about the role or even a recommendation.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Out of Hours Service. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. We want you to shine!
✨Tip Number 3
Show off your IT skills! Since this role involves resolving IT issues, be ready to discuss your experience with software and hardware. We love candidates who can demonstrate their tech-savviness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BCUHB.
We think you need these skills to ace Support Officer - INTERNAL in Rhyl
Some tips for your application 🫡
Get to Know the Job:Before you start writing, take a good look at the job description. Understand what the Support Officer role entails and how your skills match up. This will help us tailor your application to show you're the perfect fit!
Show Off Your Experience:Make sure to highlight any relevant experience you have, especially in NHS or public sector roles. We want to see how your background aligns with the responsibilities listed, so don’t hold back on those achievements!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your strengths.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, keep an eye on your email for updates – we’ll be in touch soon!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description and responsibilities of a Support Officer. Familiarise yourself with the day-to-day tasks, especially around managing rotas and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since excellent IT skills are essential for this position, be prepared to discuss your experience with MS Office, particularly Excel and SharePoint. Bring examples of how you've used these tools in previous roles, especially in an NHS or public sector environment, to highlight your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding handling complaints or IT issues. Think of specific examples from your past experiences where you successfully resolved similar situations. This will showcase your practical skills and ability to work under pressure.
✨Emphasise Communication Skills
As communication is key in this role, be ready to discuss how you handle multi-faceted information and maintain confidentiality. If you speak Welsh, mention it! Highlighting your language skills can set you apart and show your commitment to serving the community effectively.
